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SEND AND SERVICE YOUR WATCH

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If you need to send your Longines watch to our customer service department for maintenance or repairs, we will be happy to provide you with free shipping.


To take advantage of this service, please contact us using the form below and we will send you an envelope containing pre-paid packaging.


In order to take advantage of your 24-month warranty, don't forget to enclose your valid warranty card or a copy of it.


Please complete the form enclosed with the packaging we send you and return it to us along with your watch.


Then, simply contact us to arrange for collection at your convenience. Please note that the parcel is only insured for one watch.


This service is only available in Malaysia for individuals possessing a Longines watch. It is not intended for service centers sending a watch on behalf of an individual.


If you have any questions, you can contact us on +603 2050 8888 or at sgm@swatchgroup.com.my
Opening hours: Monday to Friday, 9:00 AM - 6:00 PM


Longines Customer Service


Complete the form
  • Order packaging using an online form

  • Receive the parcel containing the Longines packaging

  • Complete the form and pack the watch

  • Contact us to arrange for collection at your convenience

  • Analysis of the watch at the Longines office

  • Quote sent

    If your watch is under warranty, you will not be required to provide your written consent.