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Send us your watch

Just as with any other precision instrument, a watch needs to be maintained regularly to ensure faultless performance.

If you need to have your watch serviced for maintenance or repairs, please complete the form below or contact our service center directly.

You can contact us at 1-877-839-5224 or at onlinestore.us@longines.com.

Opening hours: Monday to Friday, 8:00 AM - 6:00 PM EST.

Complete the form

How does it work?


Step 01

Order packaging using an online form.

Step 02

Receive the parcel containing the LONGINES packaging.

Step 03

Complete the form and pack the watch.

Step 04

Take the pre-paid package to the post office.

Step 05

Analysis of the watch at the LONGINES office.

Step 06

Quote sent. If your watch is under warranty, you will not be required to provide your written consent.