RETURN & EXCHANGE POLICY
Customer satisfaction is our goal. If you are not satisfied with your product, you may return any unworn, undamaged merchandise purchased from longines.com/en-us within 30 days of delivery for an exchange or full refund of the purchase price.
Exchanged items will be shipped free of charge. Shipping & handling fees are non-refundable, except for defective or incorrectly shipped items. You will be responsible for the cost of shipping any products back to us, except for defective or incorrectly shipped items.
Any watch that fails our quality inspection due to scratches, damage, or other signs of wear, will be returned to you and no refund will be issued. When trying on your watch, we recommend doing so without wearing bracelets or other accessories that may rub against your watch. Similarly, avoid placing your watch on hard surfaces like those made of metal, glass, granite or ceramic.
Watches with rubber straps that are sized (cut) are not returnable or exchangeable. Items must be returned in their original packaging, including any accessories, extra links, free gifts, or anything else that came with the item.
HOW TO RETURN YOUR ORDER
To return an item, please follow the instructions on the back of your packing slip. Please complete the form that came in the box and enclose it with your returned merchandise. The watch must be returned with box, warranty cards, user manual, gifts with purchase (if applicable), and any extra links due to bracelet sizing. In order to expedite your return, you must choose the appropriate reason code for your return on the packing slip. Carefully package merchandise to prevent damage in transit. Ship your return using the return label sent to you on the bottom of the original invoice.
If you do not have your packing slip, please contact us at 1-866-462-4032 (From 8 AM to 6 PM ET Monday through Friday) or by emailing email@example.com.
We recommend that all returns and exchanges be sent by FedEx with a valid tracking number attached. We are not responsible for items which are lost, stolen, broken, or damaged during the return process. All refunds will be issued in the form of the original payment.
Please note: All exchanges must be equal or greater in value to the returned merchandise. If the value of the item(s) that you wish to exchange exceeds the value of your returned item(s), you will be charged the difference.
Return Your Package To:
Swatch Group (U.S) Inc.
C/O – Longines Ecommerce Division
55 Metro Way, Suite 1
Secaucus , NJ 07094
United States of America
MISSING ORIGINAL COMPONENTS
If a watch is returned without all of its original components, the following charges will be applied:
- Missing Gift With Purchase: Value of gift will be deducted from refund.
- Missing Box: $25
- Missing User Manual: $20
DEFECTIVE OR WRONG MERCHANDISE
If your merchandise has a significant defect right out of the box (e.g., the product is broken, has missing parts, etc.) or you have received the wrong merchandise, we'll be happy to exchange it.
Please contact our Customer Service representative at 1-866-462-4032 (From 8 AM to 6 PM ET Monday through Friday) within 72 hours from the date of delivery, and we will send you a replacement or issue you a full refund after you have returned the damaged or defective product. Items damaged due to customer abuse or negligence will not be accepted.
You will not be charged any additional shipping fees for replacement items.