If you need to send your Longines watch to our customer service department for maintenance or repairs, we will be happy to provide you with free shipping. To take advantage of this service, please contact us using the form below and we will send you an envelope containing pre-paid packaging.
In order to take advantage of your warranty, don't forget to enclose your valid warranty card or a copy of it. In the packaging material you will also find a form that must be filled out and sent along with the watch. Bring the package to the post office and request a shipping receipt. There is no postage to pay. Your watch is on its way to us. Please note: the package is only insured for one watch.
If you have any questions, please contact us at +44 (0) 345 899 1832 or via info@longines.co.uk.
Our opening hours: Monday - Thursday: 09:00am-17:30pm and Friday 09:00am to 17:15pm.
This service is available for individual watch owners and not to service centers who send the watch on behalf of a customer.
How does it work?
Step 01
Step 02
Step 03
Step 04
Step 05
Step 06
Discover all our services
-
Services
Having your watch properly serviced will preserve its perfect function according to our high quality standards, as well as its aesthetic appeal.
-
Warranty
See what's included in your Longines international warranty.
-
Know-how
Refining various watchmaking processes for almost two centuries, Longines is proud to provide technical expertise combining craftsmanship and technology.
-
History of my watch
Historical information about a Longines watch.
-
Care instructions
Recommandations to help you preserve your Longines watch over the years.
-
Find a service center
Make sure you drop your watch off at an authorized service center using our online store locator.
-
Contact us
You have a question about our products or services? We are here to help.
