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Send us  Your watch

Send us Your watch

Just as with any other precision instrument, a watch needs to be maintained regularly to ensure faultless performance.

Should you need to send your Longines timepiece to our customer service department for a service or repair, we will be pleased to provide you with pre-paid shipping. To take advantage of this, please contact us using the form below and we will send a satchel containing packaging materials*.

Please ensure to complete the form enclosed with the packaging we provide and send it along with your timepiece. Then, simply take the package to your nearest convenient Australia Post office and request a shipping receipt. If your timepiece is within the Longines International Warranty period, do not forget to enclose your warranty card.

If you have any questions, you can contact us at +61 3 8844 3301 or at info@longines.com.au.

Alternatively, if you would like to drop off your timepiece in person, you can visit our qualified sales team in one of our Longines Flagship Boutiques:

Longines Collins Street
256 Collins Street, Melbourne VIC 3000
+61 3 9081 8686

Longines Chadstone
Shop 344, Chadstone Shopping Centre,
1341 Dandenong Road, Chadstone VIC 3148
+61 3 9087 6699

Longines Queen Victoria Building
Shop 10/12, Ground Level, Queen Victoria Building,
455 George Street, Sydney NSW 2000
+61 2 9267 0065

Longines Brisbane
189 Edward Street, Brisbane QLD 4000
+61 7 3709 0070


*This complimentary service is available for individual customers and not to stockists that send a timepiece on behalf of a customer. For any invoiced services under $200 AUD, there will be a $25 return freight charge. This will be applicable whether you proceed or refuse the advised service estimate. The pre-paid satchel is only insured for one watch.

Complete the form
Send us <br>Your watch

How does it work?


Step 01

Order pre-paid packaging using the online form.

Step 02

Receive satchel for your Longines timepiece.

Step 03

Complete the form and securely pack your watch.

Step 04

Take the pre-paid satchel to the post office and request a shipping receipt.

Step 05

Diagnostics of your timepiece with our certified Longines watchmakers.

Step 06

An estimate will be sent to your email address. If your watch is under warranty, you will not be required to provide your written consent.