Send us your watch

Should you need to send your Longines timepiece to our customer service department for a service or repair, we will be pleased to provide you with pre-paid shipping. To take advantage of this, please contact us using the form below and we will send a satchel containing packaging materials*.

Alternatively, if you would like to drop off your timepiece in person, you can visit our qualified sales team in one of our Longines Flagship Boutiques:

Longines Collins Street
256 Collins Street, Melbourne VIC 3000 
+61 3 9081 8686

Longines Chadstone
Shop 344, Chadstone Shopping Centre
1341 Dandenong Road, Chadstone VIC 3148
+61 3 9087 6699

Longines Market Street
Shop 2025 Westfield, Sydney NSW 2000
+61 2 8043 4005

Longines Brisbane
189 Edward Street, Brisbane QLD 4000
+61 7 3709 0070

*This complimentary service is available for individual customers and not to stockists that send a timepiece on behalf of a customer. For any invoiced services under $200 AUD, there will be a $25 return freight charge. This will be applicable whether you proceed or refuse the advised service estimate. The pre-paid satchel is only insured for one watch. Please note that a refurbished movement may be used to service your timepiece.