Warranty & authenticity

NOTE: If you purchased your LONGINES® watch in Australia or New Zealand, the International LONGINES ® Warranty contained in the booklet provided with this watch does NOT apply to you, and is replaced by this Australian / New Zealand Warranty (referred to below as the "Warranty").

IMPORTANT NOTICE REGARDING YOUR CONSUMER RIGHTS

The benefits given to you under this Warranty are additional to, and do not detract from, other rights and remedies that you may have in relation to your LONGINES® watch and its purchase under Australian or New Zealand laws, including consumer protection laws.

In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In New Zealand, our goods also come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act.

This Warranty:

• Is not intended to change or exclude any statutory or consumer rights that cannot be lawfully changed or excluded;

• Is independent of any warranty that may be provided by the seller, for which it carries sole responsibility; and

• Does not affect your rights against the seller, including any mandatory statutory rights you may have against the seller under local consumer laws.

This Warranty is provided by La Compagnie des Montres Longines, Francillon S.A. (“Longines”), Les Longines 8, 2610 St-Imier, Switzerland.  Telephone +41 32 942 55 70.

Your LONGINES® watch is covered by this Warranty for a period of twenty-four (24) months on all LONGINES® watches models and a five (5) year warranty on the mechanical watches purchased from January 1, 2021, from the date of purchase under the terms and conditions of this Warranty.

This Warranty covers material and manufacturing defects existing at the time of delivery of the purchased LONGINES® watch (“defects”). Where such defects become apparent during the warranty period and provided you present a valid warranty certificate, Longines will:

• Repair your watch free of charge; or

• In the event that repairs are unable to restore the normal conditions of use of your LONGINES® watch, replace your watch with a LONGINES® watch of identical or similar characteristics. Such replacement watch will have the benefit of this Warranty for the remainder of the Warranty Period applicable to the original (replaced) watch.

The Warranty is only valid if the warranty certificate enclosed with your LONGINES® watch upon purchase is dated, fully and correctly completed and stamped by an official LONGINES® retailer.

This Warranty does not cover:

•  The lifetime of the battery;

• Normal wear and tear and aging (e.g. scratched crystal; alteration of the colour and/or material of non-metallic straps and chains, such as leather, textile, rubber; peeling of the plating);

• Any damage on any part of the watch resulting from abnormal/abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc.), incorrect use of the watch and non-observance of the use directions provided by Longines;

•  Indirect or consequential damages of any kind, including damages resulting from the use, the non-functioning, the defects or the inaccuracy of the LONGINES® watch; or

• Defects caused by LONGINES® watches handled by non-authorised persons (e.g. for battery replacement, services or repairs) or altered in its original condition beyond Longines’s control.

To make a claim under this Warranty, we recommend that you wrap your LONGINES® watch carefully so as to avoid any damage and send it by registered mail or drop it off in person to your nearest official LONGINES® retailer or an authorised LONGINES® Service Centre in Australia or New Zealand.  To find current contact information for your nearest official LONGINES® retailer or authorised LONGINES® Service Centre, please telephone +61 3 8844 3301, email customerservice.au@longines.com or go to https://www.longines.com/en-au.

You will be responsible for paying the expenses associated with making a claim under this Warranty, including postal or delivery expenses and any relevant taxes. 

No official LONGINES® retailer or Service Centre is authorised to make any modification, extension or addition to this Warranty. Longines provides no warranty against defects beyond the rights and remedies given under this Warranty and which are available under the Australian Consumer Law and the New Zealand Consumer Guarantees Act 1993.

LONGINES® is a registered trademark of La Compagnie des Montres Longines, Francillon S.A..