Customer Service

LONGINES Precision

Your timepiece reflects an expertise steeped in Tradition, Elegance and Performance. Endowed with a high technical know-how and expertise, our expert watchmakers work all over the world.​

From the most recent to the oldest pieces, from the simplest to the most complicated movements, from steel to jewelled watches, we take care of the timepieces entrusted to us with skill and care.​

Our know-how in video

FULL SERVICE

A full service restores the function and aesthetic aspect of your watch. It includes a disassembly and a replacement of worn components inside the movement.​

Transcript : A full service restores the function and aesthetic aspect of your watch. It includes a disassembly and a replacement of worn components inside the movement.​

RESTORATION

Every ancient watch has a unique story and a priceless sentimental value for its owner. Your precious watch deserves the best possible service, so that its story lives on to the next generation.

Transcript : Every ancient watch has a unique story and a priceless sentimental value for its owner. Your precious watch deserves the best possible service, so that its story lives on to the next generation.

JEWELLERY

Your watch is more than just an accessory. It represents a precious heritage of memories and special moments. Over the years it may suffer the ravages of time, but you can be sure that our jewelers will restore it to its former glory.

Transcript : Your watch is more than just an accessory. It represents a precious heritage of memories and special moments. Over the years it may suffer the ravages of time, but you can be sure that our jewelers will restore it to its former glory.

POLISHING

Polishing can restore the original shine to a watch which has been worn for some time.

Transcript : Polishing can restore the original shine to a watch which has been worn for some time.

    FS 1
    1
    A specialist watchmaker analyzes the reason for which the watch has been submitted for maintenance and identifies the watch from its unique serial number.
    FS 2 - case disassembly
    2
    The case and its components (glass, back, bezel, gaskets, etc.) are disassembled. The movement is separated from the case and disassembled, part by part.
    FS 4 - case polishing
    3
    The case and bracelet are polished with utmost precision to restore the original luster to each element and the watch as a whole.
    FS 5 - case cleaning
    4
    The case and bracelet are cleaned in a special ultrasonic bath.
    FS 7 - movement cleaning
    5
    The movement’s components are carefully disassembled, placed in special receptacles, and cleaned in a special ultrasonic bath.
    FS 8 - case reassembly
    6
    The case is fully reassembled with all necessary components, and the movement is reassembled, oiled and calibrated according to LONGINES specifications.
    FS 10 - installation of case
    7
    Assembly of movement (including dial and hands) in the case and complete reassembly of the watch.
    FS 11 - technical
    8
    Final technical (precision, power reserve, water resistance) and cosmetic checks on the watch, according to LONGINES specifications.