Your order for a product shall be regarded as an offer to purchase products under these conditions of sale.
All communications and confirmations pertaining to the Product purchase process will be exclusively by email.
After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted.
Product descriptions are correct at the date of publication but are subject to availability or change without notice.
Orders are subject to acceptance by LONGINES and availability of the ordered products. LONGINES cannot be responsible for errors in typography or photography.
If the products ordered are not available, we will notify you by email and you will have the option either to wait until the item is available from stock or to cancel the order.
We will confirm acceptance to you by sending you an order confirmation by email and this will constitute a binding contract between you and us.
The contract will relate only to those products whose dispatch we have confirmed in the order confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate order confirmation.
Pre-order

LONGINES offers the possibility to Pre-order products before their commercial launch and distribution on the market (“LONGINES Pre-order Product”) on its own e-commerce website. Pre-ordering means that you reserve a LONGINES Pre-order Product and pay a deposit or the full price of the LONGINES Pre-order Product that will be available at a future date. Placing a Pre-order provides you a priority access to the LONGINES Pre-order Product as soon as it becomes available.

This option is limited to specific LONGINES products only. When available, the Pre-order option is expressly mentioned on the LONGINES product webpage of each relevant LONGINES product.

Pre-orders are subject to Sales Conditions and the following terms:

We may at our sole discretion decide for which LONGINES product the Pre-order option may apply.
The LONGINES Pre-order Products are only available in limited quantities or available during a limited time. You acknowledge that we may not be able to fulfil your Pre-order due to limited quantities or the limited offer in time.
Pre-order is limited to one (1) LONGINES Pre-order Product per Pre-order, and shall be separate from any other product purchase.
Your Pre-order constitutes an offer to purchase under these Sales Conditions.
In order to submit your Pre-order, the deposit (Including VAT, and shipping costs if any) or the full price (including VAT, and shipping cost if any) indicated on the checkout webpage must be paid immediately.
You will receive from us an automated acknowledgement of receipt of your online Pre-order.
We will confirm acceptance of your offer to purchase in a separate communication, by sending you a Pre-order acceptance confirmation by email and this will constitute a binding contract between you and us.
In this email confirming acceptance of your offer we will inform you about the following:
- The estimated date when the LONGINES Pre-order Product is available for shipping.
- The fix deadline within which you have to pay the open balance of the LONGINES Pre-order Product price, if any.
- The instructions on how to pay any remaining amount due. Payment shall be made through your LONGINES account, through a link to an online secured payment platform that we may provide you with.
The payment of a deposit or the full upfront payment does not entitle you to any sort of discount or interest.
In case of payment of a deposit, you have the possibility to cancel your Pre-order by email within the payment deadline indicated to you. The failure to pay in time the open balance of the LONGINES Pre-order Product price will automatically lead to the cancellation of your Pre-order.
In case of payment of the full price paid upfront, you have the possibility to cancel your Pre-order by email before the estimated shipment date of the Pre-order as indicated to you. After the shipment of the Product, the Pre-order cannot be cancelled. This does not affect you right of withdrawal/ right to cancel as mentioned under clause 7 of the current Conditions of Sales.
The LONGINES Pre-order Product will only be shipped after the full payment is received.
If, for whatever reason, the LONGINES Pre-order Product you have pre-ordered is not available, LONGINES will inform you immediately by email about the cancellation of the sales contract.
In case of cancellation by either party in accordance to these Sales Conditions, the amount paid, excluding, to the extent permitted by law, any interest, will be refunded to you.
In case of cancellation of your Pre-order by LONGINES in accordance to these Sales Conditions, and to the extent permitted by law, you will not be entitled to any compensation or remedies, except to the refund of Pre-order costs.

GENERAL

YOUR STATUS

PURCHASE OF GOODS, ORDER PROCESS

PRICE AND PAYMENT

DELIVERY

PASSING OF OWNERSHIP AND RISK

RIGHT OF CANCELLATION

OUR REFUNDS POLICY

YOUR LEGAL RIGHTS, REPAIRS AND REPLACEMENTS

LIABILITY

MISCELLANEOUS

OUR RIGHT TO VARY THESE CONDITIONS OF SALE

LAW AND JURISDICTION