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PR & Event Coordinator (all genders)

<h2>Functie</h2>Als customer care medewerker van Longines ben jij dé stem voor B2C als voor B2B. Jij helpt klanten met het beantwoorden van alle aftersales vragen. Denk hierbij aan garantie- en postgarantievoorwaarden, reparatiestatus, valideren van prijsopgaven en prijzen van reserveonderdelen, enz. Deze vragen beantwoord je via mail, telefoon en andere kanalen waar wij mee werken. In deze rol rapporteer je aan de Brandmanager en werk je nauw samen met de Accountmanager en Sales & Ecom. Daarnaast onderhoud je contact en werk je samen met ons hoofdkantoor in Zwitserland en het servicecenter in België en Frankrijk.  Voorkomende werkzaamheden<ul><li>Verzorgen van een geweldige klantervaring op afstand</li><li>Beantwoorden van vragen, oplossen van cases via ons CRM-systeem, voor zowel B2B als B2C</li><li>Verwerken van binnenkomende orders</li><li>Opvolgen van reparaties</li></ul>

Customer Care Medewerker Longines

<h2>Job description</h2>As a Sales Associate with Longines, you will be responsible for demonstrating outstanding customer service as per Brand standards, generate sales, merchandise and safeguard company assets. You will be expected to help client outreach initiatives, build brand awareness, assists in daily operations of the store. All positions support and assist management team in achieving all customer service and sales goals initiatives. You will be the brand, inside and outside the boutique.

Longines Aventura Boutique - Luxury Sales Associate

<h2>The Role</h2>As a Client Advisor, you will be an integral part of the team, providing exceptional customer service, driving sales and contributing to the overall success of the boutique.<ul><li>Support boutique management with store operations as required</li><li>Strive to achieve KPI’s and store sales targets</li><li>Make sure the highest level of customer service is always upheld</li><li>Daily security stock counts</li><li>Daily merchandising; set up, stock rotation, new display concepts</li><li>Boutique maintenance and upkeep</li><li>Attend regular training and stay updated on product lines</li><li>Assist in developing the client database</li><li>Full time availability</li></ul>

Longines Part Time Client Advisor | Chadstone 

<h2>Job description</h2>As a Retail Keyholder with Longines, the position will responsible for or demonstrating outstanding customer service and leadership on the selling floor. You will be expected to help build and implement client outreach initiatives, build brand awareness, assist in daily operations of the store. All positions support and assists management team in achieving all customer service and sales goals initiatives. The Keyholder assist management in leading the team of associates to ensure operational tasks and procedures are successful as well as opening and closing routines are completed, all while keeping the customer at the forefront. You will the brand, inside and outside the boutique.

Full Time Luxury Keyholder

<h2>Job description</h2>The Retail Operations Director will be responsible for expanding the retail footprint for Longines across the US & Caribbean while optimizing operational efficiencies to maximize profitability and creating long-term strategies to grow net revenue. Managing operations and customer service; driving retail strategies; financial management, reporting, and inventory control; and interfacing with local and international managers.        The candidate must possess operational experience with an emphasis on retail. This person should also work well in a team environment and possess strong communication skills as they will be in constant contact with the boutique and corporate management.   This is an office based position in Miami, FL. The candidate will be expected to travel regularly on behalf of the brand as apart of this role.

Retail Operations Director

<h2>Job description</h2>Training Program Development & Deliveryo    Develop a training calendar and deliver various training programs for all Corporate Boutiques’ team members in Hong Kong & Macau.o    Review training gaps and develop programs to be reflective upon the analysis of the boutiques and retail team’s KPI’s, sales, mystery shop reports and customer feedback.o    Obtain and comprehend all training materials and assets from Brand HQ, then translate, modify and organize according to the latest brand’s direction.o    Deliver both on-site and classroom trainings to all frontline team members in person.o    Implement Train-the-trainer program and coordinates supporting administration work accordingly to HQ guidelines.o    Explore and engage with external training consultant to bring in new skillsets and knowledge to retail frontline team such as emotional selling and CRM. Field Trainingo    Carry out on-site observations and provide regular visit report to Brand Manager and Retail Manager regarding the team members’ standard on selling ceremony, product knowledge level and SOP compliance.o    Deploy bench plan in Corporate Boutiques to ensure training calendar is in place and Boutique Managers are actively developing and promoting team members.o    Train up Boutique Managers and Supervisors with techniques and skills of supervision and handling difficulties.o    Work with Boutique-in-charge to deploy regular filed training for existing staff to improve their job skills and possibly prepare for jobs requiring greater skill, and apply in day-to-day tasks.o    Develop language, advanced product and CS trainings to general sales force.o    Partner closely with Boutique Managers to develop tailored action plans aimed to optimize retail KPIs, while proactively identifying new growth and development opportunities to support long-term success.o    Conduct quarterly audit report to ensure Corporate Boutiques are compliant to the most up-to-date SOP. Training Evaluationo    Conduct talent assessments and evaluate campaigns effectiveness to enhance employee performance.o    Amend and revise programs as necessary, in order to adapt to the changes that occur in the work environment.o    Apply objective rating criteria to measure courses effectiveness.o    Reinforce the learning by putting theories into actions and monitor actual execution with frontline team.o    Carry out course evaluation & analysis and act on feedback where necessary to ensure high quality service provision and continuous improvement.o    Set targets for future training strategies & directions. E-Learningo    Manage and adapt existing training program into online learning system.Translation of HQ LLC training material, utilize E-learning platforms to deliver new product knowledge. Other Supportso    Deeply understand watch market and compare Pros & Cons with Competitors brando    Design script and FAB, compare our top item with competitor hot item, closely monitor brands marketing activities.o    Always ready to accept additional responsibilities and able to deal with multi-tasks by offering professional support for other channels within the team when required, in an attempt to strengthen competency within the industry in various aspects for future development.

Retail Field Trainer

International job opportunities at LONGINES

7 job offers

To ensure the longevity of our company, we rely on efficient, pragmatic team players.

International job opportunities .css-1uy6g3p{margin:0;font-family:LonginesSerif,Georgia;font-size:24px;line-height:1.14;font-weight:700;display:block;}@media (min-width:1440px){.css-1uy6g3p{font-size:35px;}}at LONGINES

7 job offers

To ensure the longevity of our company, we rely on efficient, pragmatic team players.

International job opportunities at LONGINES