Customer service

Our universe

MASTER

CONQUEST

SPIRIT

ELEGANCE

HERITAGE

Men's Watches

Women's Watches

All watches

Suggestions

Accessories

Menu V2

eyewear-LG0003H5905V-sport.jpg

Longines Eyewear Sport LG0003H5905V

EYEWEAR

Longines-all_straps.jpg

Longines-all_straps

STRAPS

NatoStrap_AIR_Family_L3.810.4.53.0_L2.816.4.53.2_9-16.jpg

NatoStrap_AIR_Family_L3.810.4.53.0_L2.816.4.53.2_9-16

NATO STRAPS

CONQUEST CLASSIC

CONQUEST CHRONOGRAPH

HYDROCONQUEST

HYDROCONQUEST GMT

MINI DOLCEVITA

LONGINES DOLCEVITA

PRIMALUNA

FLAGSHIP CLASSIC

EVIDENZA

RECORD

ELEGANT COLLECTION

LA GRANDE CLASSIQUE

Conquest

Conquest Heritage Power Reserve 

Mini Dolcevita

Longines Spirit Flyback

Explore

MiniDolceVita Menu 940X900.mp4

MiniDolceVita Menu 940X900

 MINI DOLCEVITA

Men's watches

Women's watches

Graduation Gift Guide

Classic Watches

Dive watches

Sport watches

 Diamond Watches

Style

Colorful watches

Styled in blue

Gold watches

 Black watches

Color

GMT watches

Power reserve

Automatic watches 

Moonphase watches

Chronograph Watches

Function

LONGINES LEGEND DIVER

ULTRA-CHRON

LONGINES PILOT MAJETEK

CONQUEST HERITAGE

FLAGSHIP HERITAGE

AVIGATION

MASTER COLLECTION

MASTER COLLECTION CHRONOGRAPH

MASTER COLLECTION MOONPHASE

THE LONGINES MASTER COLLECTION GMT

LONGINES SPIRIT

LONGINES SPIRIT ZULU TIME

LONGINES SPIRIT FLYBACK

LONGINES SPIRIT CHRONOGRAPH

Classical watches

Sports watches

Brand history

Novelties

Equestrianism

Alpine skiing

Engelsk

Tysk

Fransk

Spansk

| LONGINES NO

<h2>The Role</h2><div>As a Sales Associate, you will be an integral part of the team, providing exceptional customer service, driving sales and contributing to the overall success of the boutique.</div><div>• Support boutique management with store operations as required </div><div>• Strive to achieve KPI’s and store sales targets </div><div>• Make sure the highest level of customer service is always upheld</div><div>• Daily security stock counts</div><div>• Daily merchandising; set up, stock rotation, new display concepts</div><div>• Boutique maintenance and upkeep </div><div>• Attend regular training and stay updated on product lines </div><div>• Assist in developing the client database </div><div>• Full time availability </div>

Sales Associate | Longines Market Street 

<h2>Descrizione del posto</h2>Cerchiamo una figura di Social Media Specialist per il Brand Longines.La posizione ha lo scopo di sostenere la corretta esecuzione delle attività social e digital del Brand, con particolare focus sulla gestione dei profili social locali e delle relative attività. Nello specifico:• Con la supervisione della Marketing Manager definire e programmare (campagne organiche e paid) il piano dei contenuti Social Media nazionali (FB e INSTAGRAM) con l’obiettivo di mixare gli assets ufficiali con contenuti rilevanti a livello locale e relativi budget in accordo con l’Headquarter;• Gestire le attività di community management & sentiment analysis in accordo con il tone of voice della brand;• Facilitare o accelerare le attività di Digital PR e influencer marketing in collaborazione con la funzione PR;• Implementare attività, nonché campagne social e/o digital, volte alla promozione delle boutique Longines e dei clienti wholesale mappando lo scenario digitale in cui operano;• Supportare il Team Communication/Digital&E-commerce nella definizione dei contenuti e nella programmazione delle Newsletters, nonché nello studio e implementazione di iniziative volte all’incremento del Database;• Supportare il Team Digital nell’ideazione e realizzazione di campagne digital (adv display, SEA, SoMe, OTT), di concerto con Swatch Group e i referenti internazionali.• Elaborare report e analisi dei risultati conseguenti all’investimento o alle attivazioni effettuate;• Osservare sistematicamente lo scenario competitivo ed identificare proattivamente nuovi trend e opportunità per iniziative di digital marketing;• Supportare la Marketing Manager nell’allocazione/inserimento e gestione puntuale del budget marketing digital e social.

Longines - Social Media Specialist

<h2>Key Responsibilities</h2>Reporting to the Boutique Manager, the Boutique Consultant is responsible for performing sales activities and other related activities such as after-sales service and store maintenance. He/She will be in charge of assisting our customers through personalized customer experience. The ideal candidate will represent the brand as an ambassador, inspiring our customer.In this role, you will:<ul><li>Provide Excellent customer experience and timely, follow-up for both prospective customers in order to achieve sales targets</li><li>Build strong relationships with customers by offering tailored advice and product recommendations based on their preferences</li><li>Follow up sales call with potential customers.</li><li>Introduce new products and upsell products to customers.</li><li>Attend to walk-in customers on any watch repair/related enquiries.</li><li>Follow up with customers on their new watch purchase.</li><li>Follow up with customers on their watch repair service.</li><li>Work closely with other team members to ensure a seamless and efficient boutique operation</li><li>Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc. ensuring that products are displayed to a high standard</li><li>Observe & follow guidelines on stock/cash control & documentation</li><li>Follow up on any changes in store display within the timeline.</li><li>Any other relevant tasks as & when required.</li></ul>

Boutique Consultant

<h2>Description du poste</h2>Mission principale de la fonction :• Gestion des fournitures Customer Service • Gestion et coordination des activités d'une équipe de Gestionnaires de stockDescriptif des tâches :Tâches en tant que Team Leader• Coordonner le personnel du service • Désigner les tâches et fonctions de chacun • Organiser le travail • Prioriser et contrôler les tâchesTâches en tant que Gestionnaire de stock• Traitement des retours aux fournisseurs : commandes SAP et renvois • Traitement et rangement des retours de composants des clients • Comptage de l'inventaire tournant • Transactions de stock Customer Service dans SAP: entrées, transferts et sorties • Réception de marchandises et entrée en stock • Réception de marchandises du stock central • Rangement du stock Customer Service • Conditionnement à l'interne avant le rangement dans le stock Customer Service • Gestion de la sous-traitance (envoi, réception et rangement) • Elimination de composants et remise en ordre du stock Customer Service • Remplacement des membres de l’équipe stock Customer Service en cas de besoin • Préparation des commandes E-commerce (accessoires)Tâches en tant que picker stock Customer Service• Sortie des composants pour les filiales, les agents et l'atelier

Spare Parts Stock Team Leader

<h2>Job description</h2>We are seeking a motivated, self-starter to work cross-functionally with marketing, the distribution center, finance and HQ teams to build, challenge and present comprehensive market and channel forecasts for current and future products for the watch brand through reporting and strong business analytics.This is an on-site position, Monday through Friday in Miami, Florida.

Sales Demand Planner

<h2>Description du poste</h2>Nous recherchons un(e) E-Commerce & CRM Solutions Technical Coordinator pour notre département Digital.Mission principale L'E-Commerce & CRM Solutions Technical Coordinator soutient la stratégie digitale de la marque en coordonnant les projets E-commerce et CRM, en assurant le suivi des demandes techniques et en veillant à l’optimisation continue de la plateforme. Il participe à l’analyse des performances du site, à la gestion des outils CRM et des campagnes e-mail marketing et assure la liaison entre les équipes internes et externes pour garantir la bonne exécution des initiatives. Enfin, il contribue à l’amélioration de l’expérience client en mettant en œuvre des actions basées sur les retours utilisateurs et les données collectées.Descriptif des tâches• Aider à la gestion et à la planification des projets E-commerce, en coordonnant les différentes équipes internes (IT, Marketing, design, etc.) et prestataires externes pour assurer la bonne exécution des initiatives • Assurer le suivi de l’avancement des projets, en veillant à respecter les délais et les priorités établies par l'E-Commerce & CRM Solutions Manager • Assurer le support technique et le suivi des demandes : être le point de contact pour les équipes internes concernant les demandes techniques liées au site E-commerce, en veillant à ce que les tickets et les problèmes soient traités rapidement et efficacement • Participer à la gestion des tests techniques pour valider les nouvelles fonctionnalités et mises à jour sur le site avant leur mise en production • Suivre les indicateurs clés de performance (KPIs) du site E-commerce, effectuer des analyses régulières des données et préparer des rapports pour soutenir la prise de décision stratégique • Apporter un support pour la gestion de la stratégie CRM, en particulier dans la collecte et l’activation des données clients à travers les différents canaux de communication • Participer à la gestion de la relation avec les prestataires externes, en assurant le bon déroulement des collaborations et en vérifiant que les livrables répondent aux attentes définies • Aider à la gestion des mises à jour régulières du site, en coordonnant les mises en production et en veillant à la qualité du contenu et des fonctionnalités

E-Commerce & CRM Solutions Technical Coordinator

<h2>Job description</h2>We are looking for a Retail Design Project Leader for our Marketing Department.Job OverviewWe are seeking a dynamic and visionary Retail Design Project Leader to spearhead the global design and development of our retail environments. This key role will be responsible for defining and executing the design strategy for our spaces, ensuring each location reflects our brand's heritage, values, and aesthetic while optimizing customer experience and operational efficiency. The Retail Environment Store Design Leader will oversee all aspects of space planning, design execution, and implementation, ensuring alignment with global retail standards, sustainability practices, and emerging retail design trends. The ideal candidate is a creative, strategic thinker with a deep understanding of branding, excellent project management skills, and the ability to deliver innovative, cost-effective, and customer-centric solutions.In this role, your main tasks will be to :• Define and lead the store design strategy, ensuring alignment with brand guidelines and global standards. Integrate innovative design trends and sustainability practices • Oversee the creation of concept designs, layout plans, and schematic design packages for new stores, remodels, and renovations, ensuring the highest standards of design and execution • Partner with internal teams (merchandising, operations, marketing) and external vendors (architects, engineers, consultants) to create cohesive, functional, and visually compelling retail environments • Manage multiple store design projects simultaneously from concept to completion, ensuring on-time and within-budget delivery while maintaining high design standards • Ensure all retail environments reflect the company’s brand identity, values, and customer experience goals, while tailoring solutions to local markets as needed • Develop and maintain global store design playbooks, guidelines, and standards to ensure design consistency across all regions and markets • Drive innovation in store design with a focus on sustainability, new materials, and technologies that enhance customer experience and operational efficiency

Retail Design Project Leader

<h2>Description du poste</h2>Nous recherchons un(e) Visual Merchandiser & SIS Coordinator - CDD 6 mois pour notre département Marché Suisse.Mission principale• Assurer et optimiser la présence de Longines auprès de nos partenaires en Suisse romande • Optimiser l’image de la marque et sa présence dans les vitrines par l’amélioration quantitative et qualitative des visites sur le terrain • Augmenter la présence de la marque à l’intérieur des points de vente et en vitrine • Développer des concepts visuels, des décorations spéciales et des vitrines événementielles pour les points de vente, mais également lors d’événements et d’expositions • Optimiser les collections en vitrine en lien avec les Guidelines du Marché Suisse Assurer la qualité du service de décorationDans ce rôle, vos tâches principales sont les suivantes :• Assurer la présence visuelle de Longines en Suisse romande • Gérer la présence de l’identité visuelle de la marque et de l’optimisation des collections présentées dans les points de vente de la zone géographique concernée • Gérer la présence et l’identité visuelle de la marque lors d’animations dans les points de vente et lors d’événements Marché Suisse • Développer, gérer et suivre des concepts spéciaux de décoration et de vitrines événementielles pour les points de vente, les expositions et les événements en Suisse • Gérer des demandes relatives à la décoration dans les points de vente • Demander des offres, puis coordonner et suivre la production de visuels • Gérer le stock et la livraison des displays et du matériel PLV • Remplir et tenir à jour les rapports de suivi clientèle (suivre les tâches effectuées dans SalesForce) • Commander la PLV via SAP

Visual Merchandiser & SIS Coordinator - CDD 6 mois

<h2>Job description</h2>Essential<ul><li>Experience in the Retail Industry at a sales advisor level.</li><li>Preferably from a watch/jewellery, or retail back ground.</li><li>Must have a positive and outgoing outlook</li><li>Must enjoy their work and have a natural passion for watches and customer service</li></ul>Preferred<ul><li>Have experience with luxury watches or jewellery.</li><li>Be accommodating to shifts, longer trading hours and staying late for events etc.</li><li>Have experience dealing with international customers.</li><li>Ability to communicate in other languages for example, Mandarin.</li></ul>Sales<ul><li>Greet and serve all customers providing a friendly service and delivering a full and memorable experience.</li><li>Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.</li><li>Ensure good knowledge of all functions of watches and other products.</li><li>Provide reliable information to customers in all matters relating to sales and customer service.</li><li>Help display merchandise as directed.</li><li>Contribute to the store reaching its monthly, quarterly and annual sales targets.</li><li>Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store.</li></ul> Security<ul><li>Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.</li><li>Maintain/build a general awareness of products and security hot spots.</li><li>Follow Company policy and procedures for opening/closing the store.</li><li>Maintain correct processing of all deliveries.</li></ul>Cash Handling/Payment Transactions<ul><li>All transactions to be handled in a responsible and secure way.</li><li>Till functions, cashing up, payments and general duties.</li><li>Dealing with, and handling of, cash, credits cards and international currency.</li></ul>Care of the Store<ul><li>Ensure the store is kept clean and presentable at all times.</li><li>Back of house and shop floor are both just as important.</li><li>Health and Safety aware.</li><li>Good Visual Merchandising standards.</li></ul>Communication<ul><li>Adhere to company policies and regulations.</li><li>Attend briefing sessions as directed by your line manager.</li><li>Can present, and conduct, themselves in a professional manner to both customers and colleagues.</li><li>Can deal with international customers and familiar with their customs and culture.</li><li>Can communicate clearly to consumers and colleagues.</li></ul>Product Knowledge<ul><li>Attend regular training days.</li><li>Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.</li><li>Be able to deliver good product knowledge to our customers.</li></ul>Other<ul><li>To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.</li></ul>

Retail Sales Advisor - Selfridges Oxford Street - Longines and Tissot 

<h2>Job description</h2>Job Description:We are looking for a results driven Brand Marketing Director will be responsible for the planning, development and implementation of all marketing strategies and activities within the US and Caribbean for Wholesale and Retail.As the Brand Marketing Director with Swatch Group, U.S., the position will be responsible for supporting the Marketing efforts in the U.S. including but not limited to: responsible for project management (work-back) and weekly meeting coordination, preparation of Annual marketing objectives, strategies and development of annual master marketing plan, develop and maintain annual marketing budget, oversee elements of approved co-op plans to ensure plans are executed, and manage executional elements of the brands Events.This is a Monday through Friday, office based position.

Brand Marketing Director

<h2>Job description</h2>About the roleLongines, the iconic Swiss watchmaker known for its elegance, tradition, and performance, is looking for a passionate Sales Consultant to join their team.You be the face of Longines, delivering outstanding customer service and creating unforgettable moments for our clients. From the first greeting to the final purchase, you will guide customers through their journey with Longines, ensuring each interaction reflects the brand’s heritage and sophistication.What You'll Be Doing <ul><li>Greet and engage with customers in a friendly and approachable manner</li><li>Demonstrate a deep understanding of our watch brands and their unique features</li><li>Guide customers through the selection process to help them find the perfect timepiece</li><li>Process sales transactions accurately and efficiently</li><li>Maintain the store's visual merchandising and ensure it remains clean and inviting</li><li>Collaborate with the store manager to achieve and exceed sales targets</li><li>Participate in product training to continuously develop your product knowledge</li></ul>

Sales Consultant

<h2>Job description</h2>The roleWith the expansion of our Retail network and the opening of our new boutique in Brussels, Longines is looking for a motivated Sale Associate (H/F/X) to strengthen its team at its new boutique in the heart of Brussels.Join a dynamic brand embodying the values of excellence, elegance and tradition, within an international group.Pursuing your career in luxury watchmaking means benefiting from technical and personal training, designed to help you develop and strengthen your ability to offer excellent service to our customers.Your responsibilities<ul><li>Customer advice: As a Sales Associate (M/F/X), you will welcome and inform customers about our world and our various products and services, offering a complete and memorable experience. You will provide exceptional customer service at every opportunity, whether by mail, telephone or in person in the store. You are a true chameleon, adapting easily to each customer's culture and customs.</li><li>Sales development: Achieve and exceed sales targets by leveraging your training and product knowledge.</li><li>You ensure continuous training in new products and their specific features.</li><li>Maintain an inspiring store environment that encourages purchases, and aim for an optimal customer experience.</li><li>Customer needs analysis and loyalty: You identify the needs of each customer and draw up a file to better meet their expectations, both in the short and long term.</li><li>Store enhancement: You contribute to the commercial attractiveness of the boutique in a luxury universe by ensuring the interior and exterior cleanliness of the premises. You ensure impeccable presentation of yourself and your products, in line with brand standards.</li><li>Administrative follow-up: You are responsible for administrative follow-up, including day-to-day CRM and inventory management, as well as product integration.</li></ul>

Sales Associate

<h2>The Role</h2><div>As a Sales Associate, you will be an integral part of the team, providing exceptional customer service, driving sales and contributing to the overall success of the boutique.</div><ul><li>Support boutique management</li><li>Striving to achieving KPI’s and store sales targets </li><li>Make sure the highest level of customer service is being upheld at all times</li><li>Daily security stock counts</li><li>Undertake daily routine as directed</li><li>Stock maintenance and cleaning</li><li>Daily merchandising; set up, stock rotation, new display concepts</li><li>Attend regular training</li><li>Continuously develop own knowledge base</li></ul>

Longines Sales Associate | Edward Street 

<h2>Job description</h2>The RoleWith the expansion of our retail network and the opening of our new store, Longines is looking a Boutique Manager (H/F/X) to strengthen its team at its new boutique in the heart of Brussels.Join a dynamic brand embodying the values of excellence, elegance and tradition, within an international group.Pursuing your career in luxury watchmaking means benefiting from technical and personal training, designed to help you develop and strengthen your ability to offer excellent service to our customers.Responsibilities<ul><li>You supervise and support sales advisors in building customer loyalty, achieving objectives and monthly sales, organizing work and developing your team's personal skills to form a winning team.</li><li>You are responsible for the store's commercial appeal and product assortment. You are responsible for maintaining an inspiring store that encourages customers to buy, and for ensuring an optimal customer experience.</li><li>You ensure that your store complies with the brand guidelines and procedures established by the HQ.</li><li>You organize regular team briefings to discuss objectives, strategies, plans and events.</li><li>You are the point of reference as an ambassador of the brand's image and values, maintaining a high level of professionalism and commitment to your customers. You are the pillar of team cohesion, ensuring a spirit of mutual support, fluid communication and collective dynamics.</li><li>You ensure that the procedures for which you are responsible are followed (team management, planning, vacations, stock management, back office, inventories, administrative management, theft prevention, etc.).</li><li>You report to the Brand Manager and work closely with the rest of the team (marketing, sales, visual merchandising, customer service) in Belgium and Switzerland.</li><li>You comply with company procedures relating to safety and cash handling.</li></ul>

Boutique Manager

<h2>Description du poste</h2>Nous recherchons un(e) Stagiaire Service Desk pour une durée d'une année pour notre département IT.Mission principale • Répondre aux appels arrivant au service HelpDesk et gérer le suivi des calls avec l'outil de gestion 'Call Center' • Fournir à tous les clients du site de Saint-Imier des services IT de 1er et 2ème niveau de manière courtoise et opportuneDescriptif des tâches• Préparer le matériel (configuration, installation de softs, livraison du matériel) • Mettre à jour les données relatives à l'inventaire et à l'Active Directory • Réceptionner les incidents (téléphone et courrier électronique) • Prendre en charge et résoudre des incidents de 1er et 2ème niveau • Assurer le suivi des requêtes, des incidents et s'assurer qu'ils soient résolus dans les • délais impartis • Mettre à jour les processus et la documentation • Participer à la mise en place et à l'amélioration des processus existants • Prendre en charge le matériel informatique lors des déménagements • Réaliser la gestion/mutation des profils utilisateurs • Gérer les droits d'accès (AD) • Gérer la téléphonie • Gérer les applications et les appareils mobiles • Prendre en charge des tâches planifiées du service HelpDesk • Gérer les demandes effectuées au Swatch Group • Gérer le contrôle des licences • Assurer le rôle de responsable du matériel MAC OS • Gérer les droits d'accès SAP et suivre les problèmes liés aux impressions dans SAP • Accompagner les utilisateurs dans la migration des systèmes informatiques

Service Desk Agent - Stage 1 an

International job opportunities at LONGINES

10 job offers

To ensure the longevity of our company, we rely on efficient, pragmatic team players.

International job opportunities .css-1uy6g3p{margin:0;font-family:LonginesSerif,Georgia;font-size:24px;line-height:1.14;font-weight:700;display:block;}@media (min-width:1440px){.css-1uy6g3p{font-size:35px;}}at LONGINES

10 job offers

To ensure the longevity of our company, we rely on efficient, pragmatic team players.

International job opportunities at LONGINES