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| LONGINES BE

<h2>Job description</h2>As a Retail Keyholder with Longines, the position will responsible for or demonstrating outstanding customer service and leadership on the selling floor. You will be expected to help build and implement client outreach initiatives, build brand awareness, assist in daily operations of the store. All positions support and assists management team in achieving all customer service and sales goals initiatives. The Keyholder assist management in leading the team of associates to ensure operational tasks and procedures are successful as well as opening and closing routines are completed, all while keeping the customer at the forefront. You will the brand, inside and outside the boutique.

Full Time Luxury Keyholder

<h2>Functie</h2>Als customer care medewerker van Longines ben jij dé stem voor B2C als voor B2B. Jij helpt klanten met het beantwoorden van alle aftersales vragen. Denk hierbij aan garantie- en postgarantievoorwaarden, reparatiestatus, valideren van prijsopgaven en prijzen van reserveonderdelen, enz. Deze vragen beantwoord je via mail, telefoon en andere kanalen waar wij mee werken. In deze rol rapporteer je aan de Brandmanager en werk je nauw samen met de Accountmanager en Sales & Ecom. Daarnaast onderhoud je contact en werk je samen met ons hoofdkantoor in Zwitserland en het servicecenter in België en Frankrijk.  Voorkomende werkzaamheden<ul><li>Verzorgen van een geweldige klantervaring op afstand</li><li>Beantwoorden van vragen, oplossen van cases via ons CRM-systeem, voor zowel B2B als B2C</li><li>Verwerken van binnenkomende orders</li><li>Opvolgen van reparaties</li></ul>

Customer Care Medewerker Longines

<h2>Job description</h2>The Retail Operations Director will be responsible for expanding the retail footprint for Longines across the US & Caribbean while optimizing operational efficiencies to maximize profitability and creating long-term strategies to grow net revenue. Managing operations and customer service; driving retail strategies; financial management, reporting, and inventory control; and interfacing with local and international managers.        The candidate must possess operational experience with an emphasis on retail. This person should also work well in a team environment and possess strong communication skills as they will be in constant contact with the boutique and corporate management.   This is an office based position in Miami, FL. The candidate will be expected to travel regularly on behalf of the brand as apart of this role.

Retail Operations Director

<h2>The Role</h2>As a After Sales Advisor, you will be the key client contact for all after sales services/repairs. This includes liaising with customers regarding estimation management, the repair process and follow up. Experience with watches is not mandatory as full training is provided but a passion for impeccable customer service and the watch industry will be highly regarded.

Longines After Sales Advisor | Edward St 

<h2>The Role</h2>As a Client Advisor, you will be an integral part of the team, providing exceptional customer service, driving sales and contributing to the overall success of the boutique.<ul><li>Support boutique management with boutique operations as required</li><li>Strive to achieve KPI’s and team sales targets</li><li>Make sure the highest level of customer service is always upheld</li><li>Daily security stock counts</li><li>Daily merchandising; set up, stock rotation, new display concepts</li><li>Boutique maintenance and upkeep</li><li>Attend regular training and stay updated on product lines</li><li>Assist in developing the client database</li><li>Full time availability</li></ul>

Longines Client Advisor | Brisbane 

<h2>Job description</h2>Staff Management – to assist the Concession Manager in the following areas:<ul><li>Train, supervise and motivate employees to achieve the goals of the store.</li><li>Plan, organise and prioritise self and team to ensure optimum use of available time.</li><li>Motivate and develop team performance.</li><li>Deliver high customer service through team.</li></ul>Training<ul><li>Assist in the training and development of the team.</li></ul>Security<ul><li>Minimise shrinkage by careful monitoring of all monies, attentive action on shop floor, staff selection and development, accurate and timely record keeping secure merchandising and material handling and accident prevention.</li><li>Ensure the store is opened and closed in line with Company policies and procedures.</li><li>Implement Company security procedures.</li><li>Maintain/build a general awareness of products and security hot spots. </li><li>Maintain correct processing of all deliveries.            </li></ul>Reporting<ul><li>Accurate reporting of all administration and stock control.</li><li>Collation of sales figures.</li></ul>Sales<ul><li>Greet and serve all customers providing a friendly service and delivering a full and memorable experience.</li><li>Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.</li><li>Ensure good knowledge of all functions of watches and other products.</li><li>Provide reliable information to customers in all matters relating to sales and customer service.</li><li>Help display merchandise as directed.</li><li>Contribute to the store reaching its monthly, quarterly and annual sales targets.</li><li>Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the store.</li></ul>Security & Stock<ul><li>Minimise shrinkage by careful monitoring of all monies, attentive action on shop floor, staff selection and development, accurate and timely record keeping secure merchandising and material handling and accident prevention.</li><li>Carry out stock checks and audits in line with Company policies and procedures.</li><li>Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.</li><li>Maintain/build a general awareness of products and security hot spots.</li><li>Follow Company policy and procedures for opening/closing the store.</li><li>Maintain correct processing of all deliveries.</li></ul>Cash Handling<ul><li>Ensure the till is reconciled on a daily basis.</li><li>Ensure that cash handling and banking procedures are in line with Company policies and procedures.</li><li>All transactions to be handled in a responsible and secure way.</li><li>Till functions, cashing up, payments and general duties.</li><li>Dealing with, and handling of, cash, credits cards and international currency.</li></ul>Care of the Store<ul><li>Ensure the store is kept clean and presentable at all times.</li><li>Back of house and shop floor are both just as important.</li><li>Health and Safety aware.</li><li>Good Visual Merchandising standards.</li></ul>

Senior Sales Advisor - Selfridges Longines and Tissot Concession

<h2>Description du poste</h2>We are looking for a Sales Representative for our Boutique in Zürich.Provide exceptional customer service to all boutique clients. Sell and promote all boutique products to end consumers. Achieve all sales objectives and contribute to the boutique’s overall goals.In this role, your main tasks will be to :Sales• Welcome and serve all customers with a friendly attitude, offering a comprehensive and memorable experience • Develop familiarity with the product range, both past and present, to provide customers with detailed and accurate information • Maintain a thorough understanding of the features of watches and other brand products • Offer reliable information to customers regarding sales and customer service inquiries • Assist in the presentation of merchandise according to guidelines • Contribute to achieving monthly, quarterly, and annual sales targets • Provide exceptional customer service across all channels, including email, phone, and in-person interactionsSecurity• Assist in controlling stock shrinkage and losses through careful handling and attentive actions within the boutique • Adhere to administrative policies and procedures, particularly regarding cash handling • Maintain general awareness of product security and potential risks • Follow company procedures for opening and closing the store • Ensure proper handling of all deliveriesCash Handling and Payment Operations• Manage all transactions responsibly and securely • Perform cashier duties, including payment processing and handling international currencies • Ensure accurate cash handling, credit card processing, and related tasksStore Maintenance• Ensure the boutique always remains clean and presentable, including the sales floor and back office • Maintain awareness of health and safety standards • Ensure proper implementation of visual merchandising standardsCommunication• Comply with company policies and regulations • Attend briefings as instructed by supervisors • Present yourself professionally to both customers and colleagues • Handle international clients with an understanding of their customs and cultureProduct Knowledge• Regularly participate in training sessions • Take responsibility for proactively learning about new products and applying training effectively • Provide customers with thorough product knowledge

Sales Representative

<h2>Job description</h2>Training Program Development & Deliveryo    Develop a training calendar and deliver various training programs for all Corporate Boutiques’ team members in Hong Kong & Macau.o    Review training gaps and develop programs to be reflective upon the analysis of the boutiques and retail team’s KPI’s, sales, mystery shop reports and customer feedback.o    Obtain and comprehend all training materials and assets from Brand HQ, then translate, modify and organize according to the latest brand’s direction.o    Deliver both on-site and classroom trainings to all frontline team members in person.o    Implement Train-the-trainer program and coordinates supporting administration work accordingly to HQ guidelines.o    Explore and engage with external training consultant to bring in new skillsets and knowledge to retail frontline team such as emotional selling and CRM. Field Trainingo    Carry out on-site observations and provide regular visit report to Brand Manager and Retail Manager regarding the team members’ standard on selling ceremony, product knowledge level and SOP compliance.o    Deploy bench plan in Corporate Boutiques to ensure training calendar is in place and Boutique Managers are actively developing and promoting team members.o    Train up Boutique Managers and Supervisors with techniques and skills of supervision and handling difficulties.o    Work with Boutique-in-charge to deploy regular filed training for existing staff to improve their job skills and possibly prepare for jobs requiring greater skill, and apply in day-to-day tasks.o    Develop language, advanced product and CS trainings to general sales force.o    Partner closely with Boutique Managers to develop tailored action plans aimed to optimize retail KPIs, while proactively identifying new growth and development opportunities to support long-term success.o    Conduct quarterly audit report to ensure Corporate Boutiques are compliant to the most up-to-date SOP. Training Evaluationo    Conduct talent assessments and evaluate campaigns effectiveness to enhance employee performance.o    Amend and revise programs as necessary, in order to adapt to the changes that occur in the work environment.o    Apply objective rating criteria to measure courses effectiveness.o    Reinforce the learning by putting theories into actions and monitor actual execution with frontline team.o    Carry out course evaluation & analysis and act on feedback where necessary to ensure high quality service provision and continuous improvement.o    Set targets for future training strategies & directions. E-Learningo    Manage and adapt existing training program into online learning system.Translation of HQ LLC training material, utilize E-learning platforms to deliver new product knowledge. Other Supportso    Deeply understand watch market and compare Pros & Cons with Competitors brando    Design script and FAB, compare our top item with competitor hot item, closely monitor brands marketing activities.o    Always ready to accept additional responsibilities and able to deal with multi-tasks by offering professional support for other channels within the team when required, in an attempt to strengthen competency within the industry in various aspects for future development.

Retail Field Trainer

<h2>Description du poste</h2>Pour la rentrée d'août 2026, nous avons une place disponible en qualité d'opérateur(trice) en horlogerie AFP, option assemblage.Vous bénéficierez d'un accompagnement professionnel et de qualité de la part de toute notre équipe de formateurs!Ce que nous pouvons vous offrir:• Un apprentissage de 2 ans varié et intéressant au sein d'une entreprise formatrice expérimentée • Une multitude de tâches et de défis à relever • La possibilité de vous développer professionnellement et personnellement • Des conditions de travail attractives dans un cadre varié • La coopération dans une équipe motivéeVous ferez votre formation de base obligatoire chez ETA à Granges sur des périodes de 4 à 6 semaines, puis vous serez formé(e) chez Longines.

Apprenti(e) opérateur(trice) en horlogerie AFP pour la rentrée d'août 2026, option assemblage

Internationale carrièremogelijkheden bij LONGINES

7 vacatures

Om het voortbestaan van ons bedrijf te garanderen, vertrouwen we op efficiënte, pragmatische teamspelers.

Internationale carrièremogelijkheden .css-1uy6g3p{margin:0;font-family:LonginesSerif,Georgia;font-size:24px;line-height:1.14;font-weight:700;display:block;}@media (min-width:1440px){.css-1uy6g3p{font-size:35px;}}bij LONGINES

7 vacatures

Om het voortbestaan van ons bedrijf te garanderen, vertrouwen we op efficiënte, pragmatische teamspelers.

Internationale carrièremogelijkheden bij LONGINES