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<h2>Description du poste</h2>Nous recherchons un(e) Deputy Manager pour notre boutique de Genève.Dans le cadre de ce poste, vos tâches principales sont les suivantes :Support aux ventes et aux opérations<ul><li>Assister le Boutique Manager dans l’atteinte des objectifs de vente et des objectifs opérationnels</li><li>Définir et valider les objectifs de l’équipe, suivre leur progression et les intégrer dans les plans de développement individuels</li><li>Soutenir l’équipe afin de garantir l’atteinte des objectifs personnels et ainsi que ceux de la boutique</li></ul>Leadership et communication<ul><li>Établir et maintenir des relations solides et efficaces avec l’équipe et les départements du HQ</li><li>Organiser des briefings réguliers pour discuter des objectifs, stratégies, plans et événements, en assurant leur alignement avec les opportunités commerciales</li><li>Motiver et dynamiser l’équipe de vente pour offrir en continu une expérience client exceptionnelle</li></ul>Merchandising et gestion des stocks<ul><li>Veiller à la bonne présentation des produits et au respect des directives de l’entreprise, notamment en matière de visual merchandising</li><li>Gérer les processus de réassort afin d’en garantir la précision et la régularité</li></ul>Formation et développement<ul><li>Contribuer à la création d’une équipe performante en cultivant la passion pour les produits et en permettant aux collaborateurs d’exprimer pleinement leur potentiel</li><li>Soutenir le Boutique Manager lors des évaluations de performance et des sessions de coaching</li><li>S’assurer que tous les membres de l’équipe sont formés et informés sur les systèmes informatiques de l’entreprise (ex. : POS, back-office, transferts d’inventaire, etc.)</li></ul>Service client et expérience<ul><li>Viser à établir une référence en matière de service client et d’expérience en boutique</li><li>Accompagner l’équipe de manière proactive afin de garantir un service d’excellence et de surpasser les attentes des clients</li></ul>

Deputy Manager

<h2>The Role</h2>Reporting to the Longines Marketing Manager, the Digital Marketing Specialist is accountable for planning, maintaining and executing the Longines digital media presence across Australia/New Zealand, digital campaign analysis, managing digital media relations, shaping and executing local CRM program and providing digital trade marketing support.This is a full-time opportunity based 5 days on site in our Richmond Head Office with some interstate as per business requirements. <ul><li>Design and execute agreed local marketing strategy in relation to digital marketing to support global brand strategy within budgetary constraints</li><li>Work with the Marketing Manager to define and develop digital media plans as well as paid social and performance marketing strategy</li><li>Track and analyse performance of digital campaigns against KPI targets providing key insights and recommendations</li><li>Drive and respond to media requests for product and information, ensuring that deadlines are met and media coverage maximized</li><li>Coordinate and create content for digital media campaigns and activations</li><li>Develop and execute annual EDM program</li><li>Manage Longines local social media channels and support management of paid social campaigns</li><li>Work with Marketing Manager to set PR strategy for Digital BTL campaigns</li><li>Trade marketing support including providing regular content for Wholesale partner websites and social media platforms</li><li>Exploit digital opportunities associated with shopping centres/precincts where Longines corporate boutiques operate</li><li>Manage allocated digital marketing budget on a monthly basis to ensure all spending is done effectively and efficiently</li></ul>

Longines Digital Marketing Specialist 

<h2>Job description</h2>Essential<ul><li>Experience in the Retail Industry at a sales advisor level.</li><li>Preferably from a watch/jewellery, or retail back ground.</li><li>Must have a positive and outgoing outlook</li><li>Must enjoy their work and have a natural passion for watches and customer service</li></ul>Preferred<ul><li>Have experience with luxury watches or jewellery.</li><li>Be accommodating to shifts, longer trading hours and staying late for events etc.</li><li>Have experience dealing with international customers.</li><li>Ability to communicate in other languages for example, Mandarin.</li></ul>Sales<ul><li>Greet and serve all customers providing a friendly service and delivering a full and memorable experience.</li><li>Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.</li><li>Ensure good knowledge of all functions of watches and other products.</li><li>Provide reliable information to customers in all matters relating to sales and customer service.</li><li>Help display merchandise as directed.</li><li>Contribute to the store reaching its monthly, quarterly and annual sales targets.</li><li>Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store.</li></ul> Security<ul><li>Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.</li><li>Maintain/build a general awareness of products and security hot spots.</li><li>Follow Company policy and procedures for opening/closing the store.</li><li>Maintain correct processing of all deliveries.</li></ul>Cash Handling/Payment Transactions<ul><li>All transactions to be handled in a responsible and secure way.</li><li>Till functions, cashing up, payments and general duties.</li><li>Dealing with, and handling of, cash, credits cards and international currency.</li></ul>Care of the Store<ul><li>Ensure the store is kept clean and presentable at all times.</li><li>Back of house and shop floor are both just as important.</li><li>Health and Safety aware.</li><li>Good Visual Merchandising standards.</li></ul>Communication<ul><li>Adhere to company policies and regulations.</li><li>Attend briefing sessions as directed by your line manager.</li><li>Can present, and conduct, themselves in a professional manner to both customers and colleagues.</li><li>Can deal with international customers and familiar with their customs and culture.</li><li>Can communicate clearly to consumers and colleagues.</li></ul>Product Knowledge<ul><li>Attend regular training days.</li><li>Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.</li><li>Be able to deliver good product knowledge to our customers.</li></ul>Other<ul><li>To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.</li></ul>

Retail Sales Advisor - Selfridges Oxford Street - Longines and Tissot 

<h2>Job description</h2>To be the first point of contact for E-commerce customers UK website and support for Longines UK team on a day to day basis assisting with a range of customer enquiries and sales and warranty administrative tasks.Key TasksCustomer Care<ul><li>Manage the daily e-commerce order enquiries and product requests from customers via e-mail, telephone and mail</li><li>Monitor all e-commerce orders to ensure they are processed efficiently and quickly</li><li>Manage customer expectations using the daily delivery updates to monitor and flag any delivery delays</li><li>Developing excellent customer relations and striving to create a luxury shopping experience both online and offline.</li><li>Using excellent product knowledge and passion for the brand to seek sales opportunities</li><li>Dealing with all complaints in a professional and timely manner</li><li>Liaise and work closely with the Longines customer care team on e-commerce product cases</li><li>Advise customers of the new website features: ‘Click & Reserve’, ‘Click & Collect’ and Straps.</li><li>Act as a Brand Ambassador and Brand expert internally and externally</li><li>Maintain the Brand’s reputation for excellent customer service</li><li>Assist to update client information and preferences on the salesforce CRM system</li><li>Understand the product catalogue in its entirety and use the digital catalogue to assist with queries.</li></ul>Logistics + Finance<ul><li>Facilitate communications with internal teams to highlight problems, updates and agree on resolutions</li><li>Process ZREs in SAP for returns and once completed by logistics refund in magento.</li><li>Work closely with the Finance team to detect and solve any payment, refund or fraud issues</li></ul><ul><li>Monitor and maintain all direct stock related to POS watches – replacement boxes, warranty cards, instruction books etc</li><li>Monitor the UK novelities watch stock on a regular basis to ensure relevant stock is always available</li><li>Liaise with the Eulog Coordinator and field team giving input on delivery dates and the allocation of short good products</li><li>Liaison between SGUK and Switzerland regarding stock information.</li></ul>Website updates, Content & Third Party Retailer Websites<ul><li>Assist with the development of future projects</li><li>Monitor the daily running of the website, reviewing both the user and customer experience</li><li>Planning the UK social calendar for Facebook on a monthly basis.</li><li>Reviewing third party websites to reflect the Longines brand image and advising the e-commerce teams of any web banner updates, web imagery and social imagery assets</li></ul>CommunicationMaintaining effective Customer Relationship Management by assisting enquiries from all retailers and private customers<ul><li>Ensure that all retailers are kept up to date with current and new product launches.</li><li>Organise mailing to both retailers and end consumers (i.e. warranty card replacements)</li><li>Liaise with HQ on materials, stock enquiries and warranty card orders.</li></ul>Sales Admin<ul><li>Complete all relevant sales reports for Brand Manager and Longines HQ on a weekly and monthly basis</li><li>Manage all sales orders internally coordinating with HQ on latest availabilities and issues</li><li>Stock allocation and management on certain key lines</li><li>Liaise with relevant parties during opening of new accounts</li></ul>Team SupportGeneral support to all teams (sales, marketing, etc)<ul><li>Be the point of contact for the team movements reporting</li></ul>Plus any additional ad-hoc duties, this list is not exhaustive

E-commerce Executive & Brand Administrator - Longines 

<h2>The Role</h2>As a After Sales Advisor, you will be the key client contact for all after sales services/repairs. This includes liaising with customers regarding estimation management, the repair process and follow up. Experience with watches is not mandatory as full training is provided but a passion for impeccable customer service and the watch industry will be highly regarded.

Longines After Sales Advisor | Edward St 

<h2>The Role</h2>As a Part Time Client Advisor, you will be an integral part of the team, providing exceptional customer service, driving sales and contributing to the overall success of the boutique.<ul><li>Support boutique management with store operations as required</li><li>Strive to achieve KPI’s and store sales targets</li><li>Make sure the highest level of customer service is always upheld</li><li>Daily security stock counts</li><li>Daily merchandising; set up, stock rotation, new display concepts</li><li>Boutique maintenance and upkeep</li><li>Attend regular training and stay updated on product lines</li><li>Assist in developing the client database</li><li>Flexible availability including weekends </li></ul>

Longines Part Time Client Advisor | Market St 

Wir sind die erfolgreiche und marktführende deutsche Tochtergesellschaft des größten europäischen und weltweit führenden Anbieters von Markenuhren, der Swatch Group. Zum nächstmöglichen Zeitpunkt suchen wir für unsere Marke Longines am Standort Eschborn in Vollzeit eine*n PR & Event Coordinator (all genders)

PR & Event Coordinator (all genders)

<h2>Functie</h2>Als customer care medewerker van Longines ben jij dé stem voor B2C als voor B2B. Jij helpt klanten met het beantwoorden van alle aftersales vragen. Denk hierbij aan garantie- en postgarantievoorwaarden, reparatiestatus, valideren van prijsopgaven en prijzen van reserveonderdelen, enz. Deze vragen beantwoord je via mail, telefoon en andere kanalen waar wij mee werken. In deze rol rapporteer je aan de Brandmanager en werk je nauw samen met de Accountmanager en Sales & Ecom. Daarnaast onderhoud je contact en werk je samen met ons hoofdkantoor in Zwitserland en het servicecenter in België en Frankrijk.  Voorkomende werkzaamheden<ul><li>Verzorgen van een geweldige klantervaring op afstand</li><li>Beantwoorden van vragen, oplossen van cases via ons CRM-systeem, voor zowel B2B als B2C</li><li>Verwerken van binnenkomende orders</li><li>Opvolgen van reparaties</li></ul>

Customer Care Medewerker Longines

<h2>Job description</h2>As a Sales Associate with Longines, you will be responsible for demonstrating outstanding customer service as per Brand standards, generate sales, merchandise and safeguard company assets. You will be expected to help client outreach initiatives, build brand awareness, assists in daily operations of the store. All positions support and assist management team in achieving all customer service and sales goals initiatives. You will be the brand, inside and outside the boutique.

Longines Aventura Boutique - Luxury Sales Associate

<h2>The Role</h2>As a Client Advisor, you will be an integral part of the team, providing exceptional customer service, driving sales and contributing to the overall success of the boutique.<ul><li>Support boutique management with store operations as required</li><li>Strive to achieve KPI’s and store sales targets</li><li>Make sure the highest level of customer service is always upheld</li><li>Daily security stock counts</li><li>Daily merchandising; set up, stock rotation, new display concepts</li><li>Boutique maintenance and upkeep</li><li>Attend regular training and stay updated on product lines</li><li>Assist in developing the client database</li><li>Full time availability</li></ul>

Longines Part Time Client Advisor | Chadstone 

<h2>Job description</h2>As a Retail Keyholder with Longines, the position will responsible for or demonstrating outstanding customer service and leadership on the selling floor. You will be expected to help build and implement client outreach initiatives, build brand awareness, assist in daily operations of the store. All positions support and assists management team in achieving all customer service and sales goals initiatives. The Keyholder assist management in leading the team of associates to ensure operational tasks and procedures are successful as well as opening and closing routines are completed, all while keeping the customer at the forefront. You will the brand, inside and outside the boutique.

Full Time Luxury Keyholder

<h2>Job description</h2>The Retail Operations Director will be responsible for expanding the retail footprint for Longines across the US & Caribbean while optimizing operational efficiencies to maximize profitability and creating long-term strategies to grow net revenue. Managing operations and customer service; driving retail strategies; financial management, reporting, and inventory control; and interfacing with local and international managers.        The candidate must possess operational experience with an emphasis on retail. This person should also work well in a team environment and possess strong communication skills as they will be in constant contact with the boutique and corporate management.   This is an office based position in Miami, FL. The candidate will be expected to travel regularly on behalf of the brand as apart of this role.

Retail Operations Director

<h2>Job description</h2>Training Program Development & Deliveryo    Develop a training calendar and deliver various training programs for all Corporate Boutiques’ team members in Hong Kong & Macau.o    Review training gaps and develop programs to be reflective upon the analysis of the boutiques and retail team’s KPI’s, sales, mystery shop reports and customer feedback.o    Obtain and comprehend all training materials and assets from Brand HQ, then translate, modify and organize according to the latest brand’s direction.o    Deliver both on-site and classroom trainings to all frontline team members in person.o    Implement Train-the-trainer program and coordinates supporting administration work accordingly to HQ guidelines.o    Explore and engage with external training consultant to bring in new skillsets and knowledge to retail frontline team such as emotional selling and CRM. Field Trainingo    Carry out on-site observations and provide regular visit report to Brand Manager and Retail Manager regarding the team members’ standard on selling ceremony, product knowledge level and SOP compliance.o    Deploy bench plan in Corporate Boutiques to ensure training calendar is in place and Boutique Managers are actively developing and promoting team members.o    Train up Boutique Managers and Supervisors with techniques and skills of supervision and handling difficulties.o    Work with Boutique-in-charge to deploy regular filed training for existing staff to improve their job skills and possibly prepare for jobs requiring greater skill, and apply in day-to-day tasks.o    Develop language, advanced product and CS trainings to general sales force.o    Partner closely with Boutique Managers to develop tailored action plans aimed to optimize retail KPIs, while proactively identifying new growth and development opportunities to support long-term success.o    Conduct quarterly audit report to ensure Corporate Boutiques are compliant to the most up-to-date SOP. Training Evaluationo    Conduct talent assessments and evaluate campaigns effectiveness to enhance employee performance.o    Amend and revise programs as necessary, in order to adapt to the changes that occur in the work environment.o    Apply objective rating criteria to measure courses effectiveness.o    Reinforce the learning by putting theories into actions and monitor actual execution with frontline team.o    Carry out course evaluation & analysis and act on feedback where necessary to ensure high quality service provision and continuous improvement.o    Set targets for future training strategies & directions. E-Learningo    Manage and adapt existing training program into online learning system.Translation of HQ LLC training material, utilize E-learning platforms to deliver new product knowledge. Other Supportso    Deeply understand watch market and compare Pros & Cons with Competitors brando    Design script and FAB, compare our top item with competitor hot item, closely monitor brands marketing activities.o    Always ready to accept additional responsibilities and able to deal with multi-tasks by offering professional support for other channels within the team when required, in an attempt to strengthen competency within the industry in various aspects for future development.

Retail Field Trainer

Offres d'emploi internationales chez LONGINES

12 postes à pourvoir

Afin de garantir la longévité de notre entreprise, nous comptons sur des collaborateurs efficaces et pragmatiques.

Offres d'emploi internationales .css-1uy6g3p{margin:0;font-family:LonginesSerif,Georgia;font-size:24px;line-height:1.14;font-weight:700;display:block;}@media (min-width:1440px){.css-1uy6g3p{font-size:35px;}}chez LONGINES

12 postes à pourvoir

Afin de garantir la longévité de notre entreprise, nous comptons sur des collaborateurs efficaces et pragmatiques.

Offres d'emploi internationales chez LONGINES