Frequently Asked Questions

You can be sure you are buying a genuine Longines product if you follow these steps:

• Only buy a LONGINES product from authorized Longines retailers

• Be sure to ask for the credit-card size guarantee, duly completed with the serial number, the watch reference and the retailer's full name and address.

Longines guarantees repairs and the delivery of spare parts for its watches for at least 15 years from the date production is discontinued. Beyond this time, Longines will do its utmost to ensure vintage watches can be maintained and therefore recommend returning the timepiece in question to our factory in Switzerland.

Like any other precision instrument working 24 / 7, a watch should be serviced regularly to ensure that it runs perfectly. We cannot say how often you should have your watch serviced as this depends on the model, the climate where you live and how you look after the watch yourself. As a rule, a watch should be serviced every 6 to 8 years, depending on the conditions under which it is worn.

• Magnetic fields: avoid putting your watch on a loudspeaker or on a refrigerator because these machines create magnetic fields that may damage it.

• Salt-water: always rinse your watch in fresh water after swimming in the sea.

• Shocks: avoid subjecting your watch to shocks, including sudden changes in temperature.

• Screw-in crown: always make sure you have screwed the crown in fully to avoid any humidity getting into the mechanism.

• Push-in crown: always push the crown back in to the neutral position to avoid any humidity getting into the mechanism.

• Cleaning: use a toothbrush and soapy water to clean metal bracelets and water-resistant cases and a soft cloth to dry off afterwards.

• Chemical products: avoid all direct contact with solvents, detergents, perfume, cosmetics, etc. which may damage the bracelet or strap, the case or the seals.

• Temperatures: avoid exposing your watch to extreme temperatures (over 60 ° C or 140 ° F and under 0 ° C or 32 ° F) and to sudden fluctuations in temperature.

• Water-resistance: we cannot guarantee that your watch will be permanently water-resistant. The seal may be affected by wear or by an accidental shock to the crown. As recommended in our service instructions, you should have the water-resistant seals of your watch tested once a year by an approved Longines agent.

• Chronograph push-pieces: do not adjust the pushpieces under water as this may allow humidity to get into the mechanism.

On this site you will find all Longines products via the WATCH SELECTOR function. Please note that certain watch models found on the website are not available in all countries. For additional information, don't hesitate to contact an official Longines agent.

All modern Longines watches are crafted according to the norms of the Swiss watchmaking industry (NIHS) and are water-resistant to 30, 50, 100 or 300 metres, depending on the model of watch. At the time of purchase, the water-resistance of your watch is symbolized by one of the following icons:

Please note that the water-resistance of a watch is not a permanent characteristic. It may notably be affected by the ageing of gaskets or by an accidental shock to the crown.

The water-resistance should be tested regularly, and at least once a year, by a Longines authorized Service Centre.

Furthermore, we insist on the fact that, without any supplementary indication of pressure, our watches should not be used for scuba-diving.

If your Longines watch needs to be repaired, adjusted or serviced, we recommend that you bring or send it (well-padded and by registered delivery in the latter case) to your nearest Longines authorized service centre. You will find its address in your guarantee booklet or on our website in the Customer Service section.

Yes, we can supply the following information depending on what we are able to find in our archival records:

• Type of watch and material
• Type of movement
• Invoice date
• Name of the invoiced dealer
• Destination country
• Model reference number
• Model name or name of collection it belongs to
• Suggested retail price at the time of model launch

Depending on the watch, only some of this information may be available; we only give out information when we have corroborating sources.

In order for us to carry out research on your watch, we require the following information:

• A description of the watch (type of watch, material, etc.)
• Watch serial number in addition to any numbers and markings engraved on the watch, specifying where the engraving can be found
• A few good quality photographs (face, reverse, if possible the inside of the case back and the movement) that will easily allow us to see all of the engravings on the watch.

The serial number, or consecutive number, is essential in finding the information relating to your watch. According to the era, this number (consisting of numeric characters only) can be engraved in various places:

• On the outside of the case back (this is common for more recent wristwatches)

• Inside the case back

• Inside the lid for pocket watches

• On the watch movement

As such, you may need to have the watch opened by a jeweller/watchmaker.

We do not supply estimated values for previously owned watches. This is due to market fluctuations in the antiques sector in which we have no activity. We suggest that you contact an antiques dealer or an auction house specialised in timepieces.  

The Longines museum explores over 180 years of watchmaking history and is open to the public on working days from 9 a.m. to 12 p.m. and 1.30 p.m. to 5 p.m.

During a 90 minute guided tour, visitors can discover the brand's main watches, navigational instruments and timing devices, as well as a range of exceptional photographs, posters, films, medals and archival records.

We strongly advise to book in advance using the following link.

Please use our store locator  to find your nearest official Longines retailer.

If you are located in Argentina, Austria, Australia, Belgium, Canada, Chile, China, Denmark, Finland, France, Germany, Greece , Italy, Japan, Mexico, the Netherlands, Norway, Poland, Spain, Sweden, Taiwan , the United Kingdom, the United States and South Korea , Switzerland, you have the option of purchasing from our online stores.

We sell Longines products exclusively through our network of selected retailers.

Contact your national distributor or your nearest official Longines retailer.

We sell Longines products through our selected network of retailers who may also sell our products through their website under certain conditions. We would ask you to remain vigilant and always to ensure that you are dealing with a certified Longines retailer. Purchase of a Longines watch from a third party operating without authorisation and certification from the Longines brand is made at the buyer's own risk, particularly in cases of counterfeit watches and defective or stolen products.

If you are located in Argentina, Austria, Australia, Belgium, Canada, Chile, China, Denmark, Finland, France, Germany, Greece, Italy, Japan, South Korea , Mexico, the Netherlands, Norway, Poland, Spain, Sweden, Taiwan , the United Kingdom, the United States and Switzerland, you have the option of purchasing from our online stores.

Navigate the site to find a product you would like to purchase. You can explore all the products by using the filter section, categories section and also choose directly from articles on the site to find the right product for you

• Click Add to Bag

• You can review the product(s) in your shopping basket by clicking the shopping basket icon at the top of the page

• Click on Buy Now for fast checkout

Order Acknowledgment

Shortly after placing your order, you will receive an email from us acknowledging that we have received your order.

Please note that this does not mean that your order has been accepted. You will then receive an email from us confirming your order, the dispatch of your order and your completed sales invoice for your purchase.

Order Dispatch

You will receive a shipping notification e-mail, with the details of your order confirmed and the tracking number from the courier to follow the progress of your delivery. The tracking number will be activated within 12 hours of the shipping notification.

You can follow the progress of your delivery on the portal of the delivery courier which gives you access to amend and change the delivery date and time to suit your schedule.

Create an account with us so you can track your orders and returns, use the Wishlist functionality and receive exclusive content via email.

Click on Account at the top right of the page to create your online account.

You can access your account at any time by clicking on the Account button at the top of the page.

To unsubscribe, simply follow the unsubscribe link from any emails you have received from us.

To delete your account, please email us on e-commerce@longines.fi call us on +358 10 218 55 00 or write to us at Swatch Group Nordic (Finland) Ab, Äyritie 12 B, 01510 Vantaa, Finland.

You can shop with Longines without creating an account by using Guest Checkout when completing your order

We make every effort to ensure your data is kept safe and secure. for further details Please refer to our Privacy Notice www.longines.com/en-fi/Privacy-Notice

How to reset your password

To reset your password, click the 'I forgot my password' button on the Login page. A link will be emailed to you where you can reset your password.

For security reasons, your password must be longer than 8 characters and must contain one number or symbol with at least one uppercase letter and one lowercase letter.

We accept payment via Visa and MasterCard and all payments are processed through a secure checkout system. we also check all orders for fraud or suspicious activity for your protection.

Where do we deliver to ?

We deliver to destinations within Finland.

We do not ship to PO Boxes, freight forwarding addresses or multiple addresses.

How long does delivery take ?

Delivery will take 2 -5 working days for Finland.

How much does delivery cost ?

• Delivery is free of charge

• All taxes are included in your final order costs

Will my order be insured during transit ?

Yes your order will be insured until it is handed over to you by the Delivery Courier on delivery.

Will I need to sign for my order on delivery ?

Yes. Please ensure there is someone at your delivery address to sign for the order. The person receiving the item may be required to prove their ID. If no one is available to take delivery of the order on the set date, you can adjust the date and time of the delivery via your tracking number on the delivery courier portal.

Can I collect my order instead?

It is not possible to offer you this service.

Can I change, amend or cancel my order once it has been placed?

You can cancel your order within 15 minutes of placing your order. To do this please visit your Account, select your orders and select the Cancel button. If you need to amend, change or cancel your order after 15 minutes, please contact us as soon as possible by email on e-commerce@longines.fi call us on +358 10 218 55 00 or write to us at Swatch Group Nordic (Finland) Ab, Äyritie 12 B, 01510 Vantaa, Finland.

Can I track my order ?

You will receive a shipping notification e-mail providing the tracking number of your order shipment from the courier to follow the progress of the delivery.

The tracking number will be active within 12 hours of the shipping notification and gives you access to amend and change the delivery date and time to suit your schedule.

Returns

You can return your purchase within 14 days of receiving it. Returning your unwanted purchase is free and easy.

Return request

• Let us know if you would like to return your product(s) by emailing us on e-commerce@longines.fi call us on +358 10 218 55 00 or write to us at Swatch Group Nordic (Finland) Ab, Äyritie 12 B, 01510 Vantaa, Finland.

Fill in the Returns form

• Add your name and your order number. This can be found on your original invoice and your order confirmation email

• Add the Returns number Customer Care gave you

• Fill in the product name and watch reference number. These can be found on your original invoice and your order confirmation email

• Inculde a relevant reason code from this list:
  • Looks different to image on site
• Poor quality/ faulty

• Doesn't suit me

• Incorrect product received

• Parcel damaged on arrival

• Parcel arrived late

• Please sign, print your name and date the form

Prepare the product(s) for shipping

• Pack the product(s) securely in its watch box and place in the original brown cardboard box that your product(s) arrived in

• Please include all original packaging, product tags, Longines warranty card, manual and any appropriate gold and/or diamond certification

• Add the completed Longines Return form to the box. Please ensure all original shipping labels are removed from the outer brown cardboard box and seal the box.

• Our returns address is Swatch Group Nordic (Finland) Ab, Äyritie 12 B, 01510 Vantaa, Finland.

• We will let you know by email when we have received your returned product(s)

Exchanges

If you would like to exchange your purchased product, please return it as a refund and reorder the product you would like.

To ensure you pick the right size, we advise using our watch size calculator, which can be found on the watch size calculator page

If you have any concerns, please contact Customer Care to discuss your sizing options in more detail. Please email us on e-commerce@longines.fi call us on +358 10 218 55 00 or write to us at Swatch Group Nordic (Finland) Ab, Äyritie 12 B, 01510 Vantaa, Finland.

Please contact Customer Care if you have any issues with your watch or if your watch requires servicing. We can arrange for your watch to be checked by one of our expert Watchmakers. All Longines watches come with a 2 year warranty. For watches over 2 years old, there may be a charge.

We can be contacted by email on e-commerce@longines.fi call us on +358 10 218 55 00 or write to us at Swatch Group Nordic (Finland) Ab, Äyritie 12 B, 01510 Vantaa, Finland.

Please consult our dedicated section on warranty and authenticity.

Please consult our dedicated section on care instructions here : https://www.longines.com/en-fi/watch-care-tips.

All the Zeiss lenses are constructed from impact-resistant prescription material featuring a scratch-resistant coating to prevent damages from normal use. However, no eyeglass lenses, not even glass lenses, are completely scratch proof.

All our eyeglasses provide 100% UV protection and we recommend that sunglasses are worn whenever you are out in bright sunlight conditions.

Not all the lenses are polarized as it is considered as an additional filter for specific needs and occasions. You can find this characteristic on the eyewear’s description.

Yes, the bending of the temple tip can be adjusted on our acetate (plastic) and metal frames.

If your eyeglasses show signs of defects or is damaged, we invite you to contact the Longines boutique or e-commerce@longines.fi for further assistance.

Please note that sunglasses that are damaged as a result of normal wear and tear are not considered to be faulty. Should the defect not be included in the warranty time and service, you are certainly free to contact an optician of your choice for the repair.

Clean the eyewear with water or a mild detergent and with a soft cloth, preferably microfiber. Gently wipe the lens clean with the microfiber cloth rubbing in a circular motion.

The frames are generally made with an alloy of nickel, copper and zinc; however, the coating and polishing process, which our metal frames go through, prevent from rusting / corrosion and make the frames hypo-allergenic and safe for all to wear.

Acetate is a natural plastic made from renewable, non-petrol based, cotton and tree pulp. It is hypoallergenic and very malleable when heated.

However, as acetate is a natural and living material, it is an unstable compound that tends to return to its initial state.

Plastic material is heated and melted, then pressed towards an eyewear shape mould that can contain also metal. Injected material is lighter than acetate.

Elasticity and flexibility are its main qualities. However, very stable, it will retain its form, therefore it is non-adjustable.

Yes, it does come with a dedicated case.

You can be sure you are buying a genuine Longines product if you follow these steps:

• Only buy a LONGINES product from authorized Longines retailers

• Be sure to ask for the credit-card size guarantee, duly completed with the serial number, the watch reference and the retailer's full name and address.

Longines guarantees repairs and the delivery of spare parts for its watches for at least 15 years from the date production is discontinued. Beyond this time, Longines will do its utmost to ensure vintage watches can be maintained and therefore recommend returning the timepiece in question to our factory in Switzerland.

Like any other precision instrument working 24 / 7, a watch should be serviced regularly to ensure that it runs perfectly. We cannot say how often you should have your watch serviced as this depends on the model, the climate where you live and how you look after the watch yourself. As a rule, a watch should be serviced every 6 to 8 years, depending on the conditions under which it is worn.

• Magnetic fields: avoid putting your watch on a loudspeaker or on a refrigerator because these machines create magnetic fields that may damage it.

• Salt-water: always rinse your watch in fresh water after swimming in the sea.

• Shocks: avoid subjecting your watch to shocks, including sudden changes in temperature.

• Screw-in crown: always make sure you have screwed the crown in fully to avoid any humidity getting into the mechanism.

• Push-in crown: always push the crown back in to the neutral position to avoid any humidity getting into the mechanism.

• Cleaning: use a toothbrush and soapy water to clean metal bracelets and water-resistant cases and a soft cloth to dry off afterwards.

• Chemical products: avoid all direct contact with solvents, detergents, perfume, cosmetics, etc. which may damage the bracelet or strap, the case or the seals.

• Temperatures: avoid exposing your watch to extreme temperatures (over 60 ° C or 140 ° F and under 0 ° C or 32 ° F) and to sudden fluctuations in temperature.

• Water-resistance: we cannot guarantee that your watch will be permanently water-resistant. The seal may be affected by wear or by an accidental shock to the crown. As recommended in our service instructions, you should have the water-resistant seals of your watch tested once a year by an approved Longines agent.

• Chronograph push-pieces: do not adjust the pushpieces under water as this may allow humidity to get into the mechanism.

On this site you will find all Longines products via the WATCH SELECTOR function. Please note that certain watch models found on the website are not available in all countries. For additional information, don't hesitate to contact an official Longines agent.

All modern Longines watches are crafted according to the norms of the Swiss watchmaking industry (NIHS) and are water-resistant to 30, 50, 100 or 300 metres, depending on the model of watch. At the time of purchase, the water-resistance of your watch is symbolized by one of the following icons:

Please note that the water-resistance of a watch is not a permanent characteristic. It may notably be affected by the ageing of gaskets or by an accidental shock to the crown.

The water-resistance should be tested regularly, and at least once a year, by a Longines authorized Service Centre.

Furthermore, we insist on the fact that, without any supplementary indication of pressure, our watches should not be used for scuba-diving.

If your Longines watch needs to be repaired, adjusted or serviced, we recommend that you bring or send it (well-padded and by registered delivery in the latter case) to your nearest Longines authorized service centre. You will find its address in your guarantee booklet or on our website in the Customer Service section.

Yes, we can supply the following information depending on what we are able to find in our archival records:

• Type of watch and material
• Type of movement
• Invoice date
• Name of the invoiced dealer
• Destination country
• Model reference number
• Model name or name of collection it belongs to
• Suggested retail price at the time of model launch

Depending on the watch, only some of this information may be available; we only give out information when we have corroborating sources.

In order for us to carry out research on your watch, we require the following information:

• A description of the watch (type of watch, material, etc.)
• Watch serial number in addition to any numbers and markings engraved on the watch, specifying where the engraving can be found
• A few good quality photographs (face, reverse, if possible the inside of the case back and the movement) that will easily allow us to see all of the engravings on the watch.

The serial number, or consecutive number, is essential in finding the information relating to your watch. According to the era, this number (consisting of numeric characters only) can be engraved in various places:

• On the outside of the case back (this is common for more recent wristwatches)

• Inside the case back

• Inside the lid for pocket watches

• On the watch movement

As such, you may need to have the watch opened by a jeweller/watchmaker.

We do not supply estimated values for previously owned watches. This is due to market fluctuations in the antiques sector in which we have no activity. We suggest that you contact an antiques dealer or an auction house specialised in timepieces.  

The Longines museum explores over 180 years of watchmaking history and is open to the public on working days from 9 a.m. to 12 p.m. and 1.30 p.m. to 5 p.m.

During a 90 minute guided tour, visitors can discover the brand's main watches, navigational instruments and timing devices, as well as a range of exceptional photographs, posters, films, medals and archival records.

We strongly advise to book in advance using the following link.

Please use our store locator  to find your nearest official Longines retailer.

If you are located in Argentina, Austria, Australia, Belgium, Canada, Chile, China, Denmark, Finland, France, Germany, Greece , Italy, Japan, Mexico, the Netherlands, Norway, Poland, Spain, Sweden, Taiwan , the United Kingdom, the United States and South Korea , Switzerland, you have the option of purchasing from our online stores.

We sell Longines products exclusively through our network of selected retailers.

Contact your national distributor or your nearest official Longines retailer.

We sell Longines products through our selected network of retailers who may also sell our products through their website under certain conditions. We would ask you to remain vigilant and always to ensure that you are dealing with a certified Longines retailer. Purchase of a Longines watch from a third party operating without authorisation and certification from the Longines brand is made at the buyer's own risk, particularly in cases of counterfeit watches and defective or stolen products.

If you are located in Argentina, Austria, Australia, Belgium, Canada, Chile, China, Denmark, Finland, France, Germany, Greece, Italy, Japan, South Korea , Mexico, the Netherlands, Norway, Poland, Spain, Sweden, Taiwan , the United Kingdom, the United States and Switzerland, you have the option of purchasing from our online stores.

Navigate the site to find a product you would like to purchase. You can explore all the products by using the filter section, categories section and also choose directly from articles on the site to find the right product for you

• Click Add to Bag

• You can review the product(s) in your shopping basket by clicking the shopping basket icon at the top of the page

• Click on Buy Now for fast checkout

Order Acknowledgment

Shortly after placing your order, you will receive an email from us acknowledging that we have received your order.

Please note that this does not mean that your order has been accepted. You will then receive an email from us confirming your order, the dispatch of your order and your completed sales invoice for your purchase.

Order Dispatch

You will receive a shipping notification e-mail, with the details of your order confirmed and the tracking number from the courier to follow the progress of your delivery. The tracking number will be activated within 12 hours of the shipping notification.

You can follow the progress of your delivery on the portal of the delivery courier which gives you access to amend and change the delivery date and time to suit your schedule.

Create an account with us so you can track your orders and returns, use the Wishlist functionality and receive exclusive content via email.

Click on Account at the top right of the page to create your online account.

You can access your account at any time by clicking on the Account button at the top of the page.

To unsubscribe, simply follow the unsubscribe link from any emails you have received from us.

To delete your account, please email us on e-commerce@longines.fi call us on +358 10 218 55 00 or write to us at Swatch Group Nordic (Finland) Ab, Äyritie 12 B, 01510 Vantaa, Finland.

You can shop with Longines without creating an account by using Guest Checkout when completing your order

We make every effort to ensure your data is kept safe and secure. for further details Please refer to our Privacy Notice www.longines.com/en-fi/Privacy-Notice

How to reset your password

To reset your password, click the 'I forgot my password' button on the Login page. A link will be emailed to you where you can reset your password.

For security reasons, your password must be longer than 8 characters and must contain one number or symbol with at least one uppercase letter and one lowercase letter.

We accept payment via Visa and MasterCard and all payments are processed through a secure checkout system. we also check all orders for fraud or suspicious activity for your protection.

Where do we deliver to ?

We deliver to destinations within Finland.

We do not ship to PO Boxes, freight forwarding addresses or multiple addresses.

How long does delivery take ?

Delivery will take 2 -5 working days for Finland.

How much does delivery cost ?

• Delivery is free of charge

• All taxes are included in your final order costs

Will my order be insured during transit ?

Yes your order will be insured until it is handed over to you by the Delivery Courier on delivery.

Will I need to sign for my order on delivery ?

Yes. Please ensure there is someone at your delivery address to sign for the order. The person receiving the item may be required to prove their ID. If no one is available to take delivery of the order on the set date, you can adjust the date and time of the delivery via your tracking number on the delivery courier portal.

Can I collect my order instead?

It is not possible to offer you this service.

Can I change, amend or cancel my order once it has been placed?

You can cancel your order within 15 minutes of placing your order. To do this please visit your Account, select your orders and select the Cancel button. If you need to amend, change or cancel your order after 15 minutes, please contact us as soon as possible by email on e-commerce@longines.fi call us on +358 10 218 55 00 or write to us at Swatch Group Nordic (Finland) Ab, Äyritie 12 B, 01510 Vantaa, Finland.

Can I track my order ?

You will receive a shipping notification e-mail providing the tracking number of your order shipment from the courier to follow the progress of the delivery.

The tracking number will be active within 12 hours of the shipping notification and gives you access to amend and change the delivery date and time to suit your schedule.

Returns

You can return your purchase within 14 days of receiving it. Returning your unwanted purchase is free and easy.

Return request

• Let us know if you would like to return your product(s) by emailing us on e-commerce@longines.fi call us on +358 10 218 55 00 or write to us at Swatch Group Nordic (Finland) Ab, Äyritie 12 B, 01510 Vantaa, Finland.

Fill in the Returns form

• Add your name and your order number. This can be found on your original invoice and your order confirmation email

• Add the Returns number Customer Care gave you

• Fill in the product name and watch reference number. These can be found on your original invoice and your order confirmation email

• Inculde a relevant reason code from this list:
  • Looks different to image on site
• Poor quality/ faulty

• Doesn't suit me

• Incorrect product received

• Parcel damaged on arrival

• Parcel arrived late

• Please sign, print your name and date the form

Prepare the product(s) for shipping

• Pack the product(s) securely in its watch box and place in the original brown cardboard box that your product(s) arrived in

• Please include all original packaging, product tags, Longines warranty card, manual and any appropriate gold and/or diamond certification

• Add the completed Longines Return form to the box. Please ensure all original shipping labels are removed from the outer brown cardboard box and seal the box.

• Our returns address is Swatch Group Nordic (Finland) Ab, Äyritie 12 B, 01510 Vantaa, Finland.

• We will let you know by email when we have received your returned product(s)

Exchanges

If you would like to exchange your purchased product, please return it as a refund and reorder the product you would like.

To ensure you pick the right size, we advise using our watch size calculator, which can be found on the watch size calculator page

If you have any concerns, please contact Customer Care to discuss your sizing options in more detail. Please email us on e-commerce@longines.fi call us on +358 10 218 55 00 or write to us at Swatch Group Nordic (Finland) Ab, Äyritie 12 B, 01510 Vantaa, Finland.

Please contact Customer Care if you have any issues with your watch or if your watch requires servicing. We can arrange for your watch to be checked by one of our expert Watchmakers. All Longines watches come with a 2 year warranty. For watches over 2 years old, there may be a charge.

We can be contacted by email on e-commerce@longines.fi call us on +358 10 218 55 00 or write to us at Swatch Group Nordic (Finland) Ab, Äyritie 12 B, 01510 Vantaa, Finland.

Please consult our dedicated section on warranty and authenticity.

Please consult our dedicated section on care instructions here : https://www.longines.com/en-fi/watch-care-tips.

All the Zeiss lenses are constructed from impact-resistant prescription material featuring a scratch-resistant coating to prevent damages from normal use. However, no eyeglass lenses, not even glass lenses, are completely scratch proof.

All our eyeglasses provide 100% UV protection and we recommend that sunglasses are worn whenever you are out in bright sunlight conditions.

Not all the lenses are polarized as it is considered as an additional filter for specific needs and occasions. You can find this characteristic on the eyewear’s description.

Yes, the bending of the temple tip can be adjusted on our acetate (plastic) and metal frames.

If your eyeglasses show signs of defects or is damaged, we invite you to contact the Longines boutique or e-commerce@longines.fi for further assistance.

Please note that sunglasses that are damaged as a result of normal wear and tear are not considered to be faulty. Should the defect not be included in the warranty time and service, you are certainly free to contact an optician of your choice for the repair.

Clean the eyewear with water or a mild detergent and with a soft cloth, preferably microfiber. Gently wipe the lens clean with the microfiber cloth rubbing in a circular motion.

The frames are generally made with an alloy of nickel, copper and zinc; however, the coating and polishing process, which our metal frames go through, prevent from rusting / corrosion and make the frames hypo-allergenic and safe for all to wear.

Acetate is a natural plastic made from renewable, non-petrol based, cotton and tree pulp. It is hypoallergenic and very malleable when heated.

However, as acetate is a natural and living material, it is an unstable compound that tends to return to its initial state.

Plastic material is heated and melted, then pressed towards an eyewear shape mould that can contain also metal. Injected material is lighter than acetate.

Elasticity and flexibility are its main qualities. However, very stable, it will retain its form, therefore it is non-adjustable.

Yes, it does come with a dedicated case.