Frequently Asked Questions
How can I be sure I am buying a genuine Longines product?
You can be sure you are buying a genuine Longines product if you follow these steps:
- Only buy a LONGINES product from authorized Longines retailers
- Be sure to ask for the credit-card size guarantee, duly completed with the serial number, the watch reference and the retailer's full name and address.
Is the repair of a Longines watch that is more than 15 years old still possible?
Longines guarantees repairs and the delivery of spare parts for its watches for at least 15 years from the date production is discontinued. Beyond this time, Longines will do its utmost to ensure vintage watches can be maintained and therefore recommend returning the timepiece in question to our factory in Switzerland.
How often do you recommend having a maintenance service carried out on a Longines watch?
Like any other precision instrument working 24 / 7, a watch should be serviced regularly to ensure that it runs perfectly. We cannot say how often you should have your watch serviced as this depends on the model, the climate where you live and how you look after the watch yourself. As a rule, a watch should be serviced every 6 to 8 years, depending on the conditions under which it is worn.
Which recommendations should I follow to make sure that my Longines watch continues to function for many years to come?
- Magnetic fields: avoid putting your watch on a loudspeaker or on a refrigerator because these machines create magnetic fields that may damage it.
- Salt-water: always rinse your watch in fresh water after swimming in the sea.
- Shocks: avoid subjecting your watch to shocks, including sudden changes in temperature.
- Screw-in crown: always make sure you have screwed the crown in fully to avoid any humidity getting into the mechanism.
- Push-in crown: always push the crown back in to the neutral position to avoid any humidity getting into the mechanism.
- Cleaning: use a toothbrush and soapy water to clean metal bracelets and water-resistant cases and a soft cloth to dry off afterwards.
- Chemical products: avoid all direct contact with solvents, detergents, perfume, cosmetics, etc. which may damage the bracelet or strap, the case or the seals.
- Temperatures: avoid exposing your watch to extreme temperatures (over 60 ° C or 140 ° F and under 0 ° C or 32 ° F) and to sudden fluctuations in temperature.
- Water-resistance: we cannot guarantee that your watch will be permanently water-resistant. The seal may be affected by wear or by an accidental shock to the crown. As recommended in our service instructions, you should have the water-resistant seals of your watch tested once a year by an approved Longines agent.
- Chronograph push-pieces: do not adjust the pushpieces under water as this may allow humidity to get into the mechanism.
Does the website show all Longines products?
On this site you will find all Longines products via the WATCH SELECTOR function. Please note that certain watch models found on the website are not available in all countries. For additional information, don't hesitate to contact an official Longines agent.
Up to what depth are Longines watches water-resistant and when should I check the water-resistance?
All modern Longines watches are crafted according to the norms of the Swiss watchmaking industry (NIHS) and are water-resistant to 30, 50, 100 or 300 metres, depending on the model of watch. At the time of purchase, the water-resistance of your watch is symbolized by one of the following icons:
Please note that the water-resistance of a watch is not a permanent characteristic. It may notably be affected by the ageing of gaskets or by an accidental shock to the crown.
The water-resistance should be tested regularly, and at least once a year, by a Longines authorized Service Centre.
Furthermore, we insist on the fact that, without any supplementary indication of pressure, our watches should not be used for scuba-diving.
Where should I send a Longines watch that needs to be repaired, adjusted or serviced?
If your Longines watch needs to be repaired, adjusted or serviced, we recommend that you bring or send it (well-padded and by registered delivery in the latter case) to your nearest Longines authorized service centre. You will find its address in your guarantee booklet or on our website in the Customer Service section.
Can I get information about a Longines watch I already own?
Yes, we can supply the following information depending on what we are able to find in our archival records:
- Type of watch and material
- Type of movement
- Invoice date
- Name of the invoiced dealer
- Destination country
- Model reference number
- Model name or name of collection it belongs to
- Suggested retail price at the time of model launch
Depending on the watch, only some of this information may be available; we only give out information when we have corroborating sources.
In order for us to carry out research on your watch, we require the following information:
- A description of the watch (type of watch, material, etc.)
- Watch serial number in addition to any numbers and markings engraved on the watch, specifying where the engraving can be found
- A few good quality photographs (face, reverse, if possible the inside of the case back and the movement) that will easily allow us to see all of the engravings on the watch.
Where can I find the serial number for my Longines watch?
The serial number, or consecutive number, is essential in finding the information relating to your watch. According to the era, this number (consisting of numeric characters only) can be engraved in various places:
- On the outside of the case back (this is common for more recent wristwatches)
- Inside the case back
- Inside the lid for pocket watches
- On the watch movement
As such, you may need to have the watch opened by a jeweller/watchmaker.
Can I get an estimated value for a Longines watch I already own?
We do not supply estimated values for previously owned watches. This is due to market fluctuations in the antiques sector in which we have no activity. We suggest that you contact an antiques dealer or an auction house specialised in timepieces.
Can I visit the Longines museum?
The Longines museum explores over 180 years of watchmaking history and is open to the public on working days from 9 a.m. to 12 p.m. and 1.30 p.m. to 5 p.m.
During a 90 minute guided tour, visitors can discover the brand's main watches, navigational instruments and timing devices, as well as a range of exceptional photographs, posters, films, medals and archival records.
We strongly advise to book in advance using the following link.
Where can I purchase a Longines product?
Please use our store locator to find your nearest official Longines retailer.
If you are located in Argentina, Austria, Australia, Belgium, Canada, Chile, China, Denmark, Finland, France, Germany, Greece , Italy, Japan, Mexico, the Netherlands, Norway, Poland, Spain, Sweden, Taiwan , the United Kingdom, the United States and South Korea , Switzerland, you have the option of purchasing from our online stores.
Can I purchase a Longines product at the company headquarters?
We sell Longines products exclusively through our network of selected retailers.
Where can I find the price for a Longines watch?
Contact your national distributor or your nearest official Longines retailer.
Can I purchase Longines watches online?
We sell Longines products through our selected network of retailers who may also sell our products through their website under certain conditions. We would ask you to remain vigilant and always to ensure that you are dealing with a certified Longines retailer. Purchase of a Longines watch from a third party operating without authorisation and certification from the Longines brand is made at the buyer's own risk, particularly in cases of counterfeit watches and defective or stolen products.
If you are located in Argentina, Austria, Australia, Belgium, Canada, Chile, China, Denmark, Finland, France, Germany, Greece, Italy, Japan, South Korea , Mexico, the Netherlands, Norway, Poland, Spain, Sweden, Taiwan , the United Kingdom, the United States and Switzerland, you have the option of purchasing from our online stores.
What is your return policy?
Longines assures your satisfaction with all Longines merchandise by offering a 30-day return policy. You may return any unworn, undamaged product, within 30 days of delivery for a full refund of purchase price (minus shipping fees). Any product that shows signs of wear, scratches, or other damage, may not be accepted and refund will not be issued. Watches with rubber straps that are sized (cut) are not returnable or exchangeable.
To request a return form and initiate the return process, please contact customer service at 1 833 566 4463 or e-commerce@longines.ca.
When does my watch ship after I place an order?
Most orders ship within the same or next business day. Orders are shipped Monday through Friday. In some cases, orders requiring watch sizing may take up to two additional business days to ship.
What shipping options are available?
Longines offers complimentary Standard Shipping (1-3 days) on all orders. Overnight shipping may also be available for an additional fee. Please note orders may require a signature upon delivery.
Which forms of payment are accepted?
Longines accepts Visa, American Express, Mastercard, Paypal and Union Pay.
My transaction is being declined. What is happening?
Some banks may block high-value transactions as a precautionary measure. If your transaction is being declined, we recommend that you contact your financial institution to authorize your transaction. You may also try using an alternative payment method.
Is there a warranty offered on my Longines watch?
Every Longines timepiece is covered under a limited warranty. The warranty covers material and manufacturing defects existing at the time of delivery for two years after the date of purchase, and five years on models with a silicon balance spring.
What sales tax am I charged?
The provided shipping address determines the calculated taxes and are included in the final price on the Order Review Page.
I want to see Longines watches in person. Where is the closest Longines Authorized retailer?
Please visit our Store Locator to find your closest authorized Longines retailer.
I have an issue with my order. How can I contact customer service?
You may contact customer service at 1 833 566 4463 or e-commerce@longines.ca
Do you ship to PO boxes?
No, we do not ship to PO boxes.
How can I be sure I am purchasing a genuine Longines watch?
You can be sure you are buying a genuine Longines watch if you buy it only from our website or an authorized Longines retailer. A Longines warranty card should include a watch serial number, the reference of the watch, and the full name and address of the authorized retailer.
How do I determine my wrist size?
You may measure your wrist using a tape measure or by printing our sizing tool.
Can you size the bracelet before my watch ships?
You can select your bracelet size in inches by using the sizing selector on the product's page before adding the watch into your cart. Your watch will ship according to the size you selected.
Bracelet Sizing Tool (longines.com)
Why did Longines cancel my order?
If we have canceled your order, please contact customer service at 1 833 566 4463 or e-commerce@longines.ca for more information.
Can I request an extra-large strap?
If you require an XL strap, please contact customer service at 1 833 566 4463 or e-commerce@longines.ca before placing your order.
How can I be sure I am buying a genuine Longines product?
You can be sure you are buying a genuine Longines product if you follow these steps:
- Only buy a LONGINES product from authorized Longines retailers
- Be sure to ask for the credit-card size guarantee, duly completed with the serial number, the watch reference and the retailer's full name and address.
Is the repair of a Longines watch that is more than 15 years old still possible?
Longines guarantees repairs and the delivery of spare parts for its watches for at least 15 years from the date production is discontinued. Beyond this time, Longines will do its utmost to ensure vintage watches can be maintained and therefore recommend returning the timepiece in question to our factory in Switzerland.
How often do you recommend having a maintenance service carried out on a Longines watch?
Like any other precision instrument working 24 / 7, a watch should be serviced regularly to ensure that it runs perfectly. We cannot say how often you should have your watch serviced as this depends on the model, the climate where you live and how you look after the watch yourself. As a rule, a watch should be serviced every 6 to 8 years, depending on the conditions under which it is worn.
Which recommendations should I follow to make sure that my Longines watch continues to function for many years to come?
- Magnetic fields: avoid putting your watch on a loudspeaker or on a refrigerator because these machines create magnetic fields that may damage it.
- Salt-water: always rinse your watch in fresh water after swimming in the sea.
- Shocks: avoid subjecting your watch to shocks, including sudden changes in temperature.
- Screw-in crown: always make sure you have screwed the crown in fully to avoid any humidity getting into the mechanism.
- Push-in crown: always push the crown back in to the neutral position to avoid any humidity getting into the mechanism.
- Cleaning: use a toothbrush and soapy water to clean metal bracelets and water-resistant cases and a soft cloth to dry off afterwards.
- Chemical products: avoid all direct contact with solvents, detergents, perfume, cosmetics, etc. which may damage the bracelet or strap, the case or the seals.
- Temperatures: avoid exposing your watch to extreme temperatures (over 60 ° C or 140 ° F and under 0 ° C or 32 ° F) and to sudden fluctuations in temperature.
- Water-resistance: we cannot guarantee that your watch will be permanently water-resistant. The seal may be affected by wear or by an accidental shock to the crown. As recommended in our service instructions, you should have the water-resistant seals of your watch tested once a year by an approved Longines agent.
- Chronograph push-pieces: do not adjust the pushpieces under water as this may allow humidity to get into the mechanism.
Does the website show all Longines products?
On this site you will find all Longines products via the WATCH SELECTOR function. Please note that certain watch models found on the website are not available in all countries. For additional information, don't hesitate to contact an official Longines agent.
Up to what depth are Longines watches water-resistant and when should I check the water-resistance?
All modern Longines watches are crafted according to the norms of the Swiss watchmaking industry (NIHS) and are water-resistant to 30, 50, 100 or 300 metres, depending on the model of watch. At the time of purchase, the water-resistance of your watch is symbolized by one of the following icons:
Please note that the water-resistance of a watch is not a permanent characteristic. It may notably be affected by the ageing of gaskets or by an accidental shock to the crown.
The water-resistance should be tested regularly, and at least once a year, by a Longines authorized Service Centre.
Furthermore, we insist on the fact that, without any supplementary indication of pressure, our watches should not be used for scuba-diving.
Where should I send a Longines watch that needs to be repaired, adjusted or serviced?
If your Longines watch needs to be repaired, adjusted or serviced, we recommend that you bring or send it (well-padded and by registered delivery in the latter case) to your nearest Longines authorized service centre. You will find its address in your guarantee booklet or on our website in the Customer Service section.
Can I get information about a Longines watch I already own?
Yes, we can supply the following information depending on what we are able to find in our archival records:
- Type of watch and material
- Type of movement
- Invoice date
- Name of the invoiced dealer
- Destination country
- Model reference number
- Model name or name of collection it belongs to
- Suggested retail price at the time of model launch
Depending on the watch, only some of this information may be available; we only give out information when we have corroborating sources.
In order for us to carry out research on your watch, we require the following information:
- A description of the watch (type of watch, material, etc.)
- Watch serial number in addition to any numbers and markings engraved on the watch, specifying where the engraving can be found
- A few good quality photographs (face, reverse, if possible the inside of the case back and the movement) that will easily allow us to see all of the engravings on the watch.
Where can I find the serial number for my Longines watch?
The serial number, or consecutive number, is essential in finding the information relating to your watch. According to the era, this number (consisting of numeric characters only) can be engraved in various places:
- On the outside of the case back (this is common for more recent wristwatches)
- Inside the case back
- Inside the lid for pocket watches
- On the watch movement
As such, you may need to have the watch opened by a jeweller/watchmaker.
Can I get an estimated value for a Longines watch I already own?
We do not supply estimated values for previously owned watches. This is due to market fluctuations in the antiques sector in which we have no activity. We suggest that you contact an antiques dealer or an auction house specialised in timepieces.
Can I visit the Longines museum?
The Longines museum explores over 180 years of watchmaking history and is open to the public on working days from 9 a.m. to 12 p.m. and 1.30 p.m. to 5 p.m.
During a 90 minute guided tour, visitors can discover the brand's main watches, navigational instruments and timing devices, as well as a range of exceptional photographs, posters, films, medals and archival records.
We strongly advise to book in advance using the following link.
Where can I purchase a Longines product?
Please use our store locator to find your nearest official Longines retailer.
If you are located in Argentina, Austria, Australia, Belgium, Canada, Chile, China, Denmark, Finland, France, Germany, Greece , Italy, Japan, Mexico, the Netherlands, Norway, Poland, Spain, Sweden, Taiwan , the United Kingdom, the United States and South Korea , Switzerland, you have the option of purchasing from our online stores.
Can I purchase a Longines product at the company headquarters?
We sell Longines products exclusively through our network of selected retailers.
Where can I find the price for a Longines watch?
Contact your national distributor or your nearest official Longines retailer.
Can I purchase Longines watches online?
We sell Longines products through our selected network of retailers who may also sell our products through their website under certain conditions. We would ask you to remain vigilant and always to ensure that you are dealing with a certified Longines retailer. Purchase of a Longines watch from a third party operating without authorisation and certification from the Longines brand is made at the buyer's own risk, particularly in cases of counterfeit watches and defective or stolen products.
If you are located in Argentina, Austria, Australia, Belgium, Canada, Chile, China, Denmark, Finland, France, Germany, Greece, Italy, Japan, South Korea , Mexico, the Netherlands, Norway, Poland, Spain, Sweden, Taiwan , the United Kingdom, the United States and Switzerland, you have the option of purchasing from our online stores.
What is your return policy?
Longines assures your satisfaction with all Longines merchandise by offering a 30-day return policy. You may return any unworn, undamaged product, within 30 days of delivery for a full refund of purchase price (minus shipping fees). Any product that shows signs of wear, scratches, or other damage, may not be accepted and refund will not be issued. Watches with rubber straps that are sized (cut) are not returnable or exchangeable.
To request a return form and initiate the return process, please contact customer service at 1 833 566 4463 or e-commerce@longines.ca.
When does my watch ship after I place an order?
Most orders ship within the same or next business day. Orders are shipped Monday through Friday. In some cases, orders requiring watch sizing may take up to two additional business days to ship.
What shipping options are available?
Longines offers complimentary Standard Shipping (1-3 days) on all orders. Overnight shipping may also be available for an additional fee. Please note orders may require a signature upon delivery.
Which forms of payment are accepted?
Longines accepts Visa, American Express, Mastercard, Paypal and Union Pay.
My transaction is being declined. What is happening?
Some banks may block high-value transactions as a precautionary measure. If your transaction is being declined, we recommend that you contact your financial institution to authorize your transaction. You may also try using an alternative payment method.
Is there a warranty offered on my Longines watch?
Every Longines timepiece is covered under a limited warranty. The warranty covers material and manufacturing defects existing at the time of delivery for two years after the date of purchase, and five years on models with a silicon balance spring.
What sales tax am I charged?
The provided shipping address determines the calculated taxes and are included in the final price on the Order Review Page.
I want to see Longines watches in person. Where is the closest Longines Authorized retailer?
Please visit our Store Locator to find your closest authorized Longines retailer.
I have an issue with my order. How can I contact customer service?
You may contact customer service at 1 833 566 4463 or e-commerce@longines.ca
Do you ship to PO boxes?
No, we do not ship to PO boxes.
How can I be sure I am purchasing a genuine Longines watch?
You can be sure you are buying a genuine Longines watch if you buy it only from our website or an authorized Longines retailer. A Longines warranty card should include a watch serial number, the reference of the watch, and the full name and address of the authorized retailer.
How do I determine my wrist size?
You may measure your wrist using a tape measure or by printing our sizing tool.
Can you size the bracelet before my watch ships?
You can select your bracelet size in inches by using the sizing selector on the product's page before adding the watch into your cart. Your watch will ship according to the size you selected.
Bracelet Sizing Tool (longines.com)
Why did Longines cancel my order?
If we have canceled your order, please contact customer service at 1 833 566 4463 or e-commerce@longines.ca for more information.
Can I request an extra-large strap?
If you require an XL strap, please contact customer service at 1 833 566 4463 or e-commerce@longines.ca before placing your order.